Insurance Representative I – Bilingual

This is a fully remote position, open to applicants in Texas.

📋 Description

• Foster customer relationships through a consultative sales methodology

• Provide insurance quotations and employ sales techniques to finalize transactions

• Assist and advise customers on quoting, selling, and managing insurance policies

• Guide customers on protection, coverage options, billing, renewals, and endorsements

• Deliver services through various channels to enhance customer retention and loyalty

• Address customer complaints and seek managerial support when necessary

• Collect, process, consolidate, and analyze data to enhance brand loyalty and retention

• Oversee and maintain a closed-loop feedback system and schedule account follow-ups

• Build professional relationships with other departments to elevate customer experience

• Represent GM Insurance with a high level of professionalism

• Implement specialty team processes and strategies as directed by GM Insurance leadership

⛳️ Requirements

• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook

• In-depth knowledge of General Motors Insurance products, systems, policies, and procedures

• Capability to influence customers through consultative, educational, and approachable selling and servicing

• Exceptional interpersonal, written, and verbal communication skills, including active listening

• Strong analytical and problem-solving abilities

• Ability to work independently and exercise sound judgment in customer inquiries and complaint resolution

• Competence in managing time and assigned accounts/tasks with minimal oversight

• Proficiency in navigating and utilizing multiple applications and systems

• Typing speed of at least 40 words per minute

• High level of professionalism when engaging with customers, leaders, peers, and senior management

• Fluent in both English and Spanish

• Proficient in using AI tools such as Microsoft Copilot

• Ability to assess AI outputs for accuracy, compliance, and bias

• Experience in integrating AI into workflows

• Familiarity with AI-assisted research, summarization, and content generation

• Understanding of responsible AI use, ethics, and data protection

• Must possess a current Property and Casualty (P&C) or Personal Lines license in at least one U.S. state

• High School Diploma or equivalent is required

• 0–2 years of customer service experience is preferred

• Bachelor’s Degree or an equivalent combination of education and experience is preferred

• Candidates requiring visa sponsorship will not be considered

🏝️ Benefits

• 401K matching

• Bonding leave for new parents (12 weeks, 100% paid)

• Tuition assistance

• Training opportunities

• GM employee auto discount

• Community service pay

• Nine company holidays

• Competitive pay and bonus eligibility

• Performance-based incentive plan

• Health benefits available on the first day of employment

• 100% remote work