Installed Base Specialist, Japanese & English Speaking

This is a fully remote position, open to applicants in Japan.

📋 Description

• Act as the main point of contact for inquiries related to Installed Base sales, including training and support for LifeCycle 360° Installed Base Management tools.

• Engage in proactive phone and email outreach to current customers and channel partners, aiding in renewals and Installed Base initiatives (Renew, Cultivate, Refresh, Retain).

• Offer consultative business solutions tailored to customer requirements and SonicWall’s goals, including live presentations via web.

• Utilize product subscription data and analytics to boost active subscriber numbers within the Installed Base.

• Enhance customer relationships by leveraging knowledge of SonicWall products, services, and technologies, employing cross-functional resources to achieve results.

• Foster and expand the sales pipeline through effective communication of promotional offerings.

• Maintain team values that advocate for Customer Success.

• Proactively address escalations to guarantee positive outcomes for customers.

• Oversee the sales pipeline, opportunities, and accounts, ensuring seamless information flow to regional sales teams and leadership.

• Contribute to enhancing sales practices and performance across teams.

• Keep thorough documentation for projects and initiatives aimed at Installed Base growth.

⛳️ Requirements

• Exceptional written and verbal communication skills.

• Proficiency in English is mandatory.

• Knowledge of additional languages aside from English is highly preferred.

• Self-driven individual with a proven track record of initiating and completing projects.

• Quick to learn and adapt to new tools and technologies.

• Skilled in Microsoft Excel.

• Strong communication skills with the ability to distill complex data and analyses into clear, actionable business strategies.

• Proficient in active listening and extracting essential insights from colleagues, partners, and customers.

• Possess critical thinking skills to interpret Installed Base strategies and deliver consultative, value-oriented analyses.

• Proven success in meeting tight deadlines, managing multiple tasks, and effectively prioritizing in fast-paced environments.

• Prior experience in a sales-oriented setting.

• Excellent analytical and problem-solving skills.

• Highly effective in cross-functional collaboration and teamwork.

• Familiarity with Salesforce.com or comparable CRM systems.

• Willingness to travel occasionally (less than 5%).

🏝️ Benefits

• SonicWall is an equal opportunity employer.

• Diverse work environment.

• Some travel required (<5%).