Insight Practice Management Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete implementation of the NextGen Practice Management system and related systems for designated locations.

• Collect requirements, evaluate workflows, plan projects, execute system implementations, train users, provide support during go-live, and transition projects to end-user support.

• Manage onboarding and offboarding processes for ambulatory surgery centers and anesthesia entities.

• Record project findings and deliver clear, concise written recommendations.

• Execute system builds and create user documentation.

• Manage multiple projects and responsibilities while upholding AMSURG platform standards.

• Work collaboratively with Revenue Cycle teams and Business Operations Managers to tailor NextGen for project specifications.

• Implement standardized processes for deployment and support revenue cycle management, including ERA processes.

• Organize phased training for post- or additional EPM go-live features and ancillary products.

• Conduct Practice Management training sessions for internal AMSURG personnel.

• Review, revise, maintain, and utilize NextGen training resources.

• Assist Service Desk and User Satisfaction personnel with Tier 2 NextGen support inquiries.

• Evaluate configurations and create customized modifications for centers, CBOs, and anesthesia entities.

• Serve as a subject matter expert in implementation integrations, conduct system testing, and troubleshoot interface challenges.

• Support EDI Specialists with payer and claim-related matters.

• Analyze complex ASC workflows and enhance NextGen and associated vendor product configurations.

• Facilitate meetings, demonstrations, and training sessions with center staff.

• Perform performance evaluations for existing centers and practices to identify areas for efficiency enhancements.

• Collaborate with vendors to resolve issues.

• Assess and modify configurations to meet upgrade and regulatory requirements.

• Develop and update training materials, guides, and curricula.

• Monitor the Background Business Processor.

• Travel for site assessments and provide onsite go-live support.

• Communicate issues and potential solutions to AMSURG and Operations teams.

• Comply with company policies and Information Security Policies.

⛳️ Requirements

• Bachelor’s degree from an accredited institution or the equivalent of four (4) years of professional experience in a relevant healthcare setting.

• A minimum of two (2) years of hands-on experience with NextGen Practice Management version 5.8 or later.

• Deep understanding of revenue cycle workflows in ambulatory surgery centers and/or medical practices.

• Preferred two (2) years of Practice Management Training experience in medical practices or surgery centers, or equivalent experience as a Project Lead or Core Team member during EPM installations with configuration and table maintenance duties.

• Familiarity with Electronic Data Interchange (EDI) is advantageous.

• Experience in Billing Office management or a solid understanding of Billing, Current Procedural Terminology (CPT), and ICD10 coding is preferred.

• Knowledge of regulatory requirements for 5010 and ICD10 is highly desirable.

• Willingness to travel approximately 30-50% of the time.

• Capable of delivering training to both small and large groups in onsite and remote environments.

• Proficient in troubleshooting NextGen configuration, specification, and interface issues.

• Ability to collaborate effectively with vendors and payers.

• Commitment to adhere to company policies and Information Security Policies.

• Consistent and reliable attendance is required.

🏝️ Benefits

• Paid Time Off

• 9 observed holidays

• Paid family leave

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Healthcare FSA

• Dependent Care FSA

• Limited Healthcare FSA

• Transportation and Parking FSAs

• Health Savings Account (HSA)

• Matching 401(K) Plan

• Opportunities for training and professional growth

• Recognition and employment opportunities for career advancement

• Remote-first work arrangement

• Professional development through training opportunities