Inside Sales, Sales Development Representative

This is a fully remote position, open to applicants in Japan.

📋 Description

• Execute daily sales development tasks through telephone, Zoom, email, or social media utilizing ONT sales tools and resources.

• Identify, cultivate, and oversee new sales opportunities to meet sales targets.

• Manage sales funnel activities in SFDC to drive new business growth.

• Strategically plan and oversee sales prospecting campaigns and initiatives.

• Handle both inbound and outbound customer calls and inquiries, qualifying sales leads effectively.

• Oversee support plan/SLDW renewals for designated instruments and products using SFDC and Ironclad.

• Assist specific Channel Partners with marketing activities, events, and lead follow-up efforts.

• Expand both new and existing T3 sales accounts and qualify T2 and T1 opportunities for transition to Channel Partners and Account Managers.

• Provide support for sales quote requests, including custom or non-standard quotes.

• Create professional activity reports and support Field Sales Teams along with Inside Sales Account Managers.

• Develop customer qualification strategies and manage call-back activities.

• Engage with customers to understand their needs and challenges, manage objections, and document action plans.

• Manage assigned service contract renewals while achieving set KPIs.

• Build industry and product knowledge while managing Channel Partner relationships as a primary support contact.

⛳️ Requirements

• A Bachelor's Degree is required (BSc degree and/or Masters, preferably in Lifesciences, genetics, and genomics).

• Previous sales experience or experience working with sales channel partners to enhance product adoption, ideally in an inside sales context.

• Experience in coaching individuals within a commercial team, either directly or indirectly.

• Proficiency in using Customer Relationship Management (CRM) systems.

• Experience collaborating with research/life science customers.

• Knowledge of the Life Sciences & Genomics market.

• Understanding of current DNA sequencing technologies and their applications.

• Awareness of the distinctions between a research role and a sales role.

• Fluency in English, both verbal and written.

• Excellent communication skills.

• Proactive and takes initiative.

• Maintains a positive, can-do attitude.

• Self-motivated and capable of working independently.

• Demonstrates sound judgment and self-sufficiency.

• Values teamwork and collaboration.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible working arrangements.

• Engaging company culture focused on teamwork and innovation.