Inside Sales Representative – SSD Aftermarket

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Promote Agilent's CrossLab service offerings to both new and existing clients.

• Identify, evaluate, and cultivate sales opportunities.

• Oversee the sales pipeline and deliver precise forecasts.

• Recognize upsell and cross-sell opportunities.

• Transition time-and-material clients into service contract customers.

• Collaborate with internal teams to enhance revenue within the territory.

• Manage the entire service contract renewal process.

• Handle upcoming renewals and engage with customers prior to contract expiration.

• Prepare and revise renewal quotes as necessary.

• Assist in retaining customers and reducing contract cancellations.

• Spot opportunities to broaden service coverage during contract renewals.

• Negotiate renewals while adhering to pricing guidelines.

• Monitor and report on renewal performance and sales prospects.

• Develop strong customer relationships and ensure a positive customer experience.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience.

• Over 2 years of inside sales or related sales experience.

• Preferred experience with service contracts, renewals, or aftermarket sales.

• Excellent communication, customer service, and negotiation skills.

• Familiarity with CRM tools such as Salesforce.

• Demonstrated ability to meet or exceed sales targets.

• Willingness to travel occasionally.

• Availability for day shifts.

🏝️ Benefits

• Flexibility to work remotely.

• Eligibility for bonuses.

• Stock options available.

• Comprehensive benefits package.