Inside Sales Representative II

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and nurture relationships with customers while delivering outstanding customer service.

• Process and manage purchase orders efficiently.

• Ensure the availability of products and track delivery schedules.

• Address and resolve issues related to order processing and customer complaints.

• Act as the primary liaison for assigned customers concerning service offerings, pricing, scheduling, and shipping questions.

• Present new products and identify opportunities for upselling and cost-saving for customers.

• Reach out to existing and potential customers remotely to expand prospects and increase sales.

• Generate and recommend leads for new or improved sales opportunities.

• Create sales quotes, bids, and proposals.

• Offer post-sale training, support, and facilitate service transitions.

• Promote the use of digital tools.

• Enter requests for materials stocked by customers.

• Track segment performance through daily, weekly, and monthly reporting.

• Ensure adherence to service KPI goals, customer contracts, pricing, freight policies, company SOPs, and internal control standards.

• Oversee company assets and ensure prompt billing and resolution of Accounts Receivable disputes.

• Assist in the development of proposals and large projects.

• Implement new accounts based on established implementation plans.

• Ensure service levels meet or exceed customer expectations to minimize churn.

• Collaborate with Vallen Business Partners on strategic initiatives.

• Facilitate communication across different functions.

⛳️ Requirements

• A Bachelor's degree (B.A.) from a four-year college or university; or three to five years of inside sales experience and/or training; or an equivalent combination of education and experience.

• Proficiency in reading and interpreting training materials, operating instructions, and procedure manuals.

• Capability to write routine reports and correspondence effectively.

• Ability to engage with customers in a responsive manner over the phone and in person.

• Skill in managing challenging customer situations with tact and diplomacy.

• Proficient in calculating discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

• Ability to apply basic algebra and geometry concepts.

• Common sense understanding to execute written, oral, or diagrammatic instructions.

• An entrepreneurial and assertive mindset.

• Experience and skills necessary to achieve the company's market share and revenue objectives.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Coverage options for Single, Employee + Spouse or Children, and Family.

• 401(k) plan with a discretionary company match of $0.50 on the $1.00 up to 6% of pay (for U.S. positions only).

• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents.

• Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (including any leave mandated by federal, state, and local laws).

• Health Care and Dependent Care Flexible Spending Accounts.

• Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation time based on seniority, accrued monthly, and prorated from the date of hire. 40–56 hours of sick leave per year based on seniority and advanced upon hire.

• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays.

• Employee Assistance Program.

• Employee Resource Groups for networking and team building.

• Tuition Reimbursement Program.

• Employee Referral Program.

• Reimbursement for safety shoes and safety glasses (based on position).

• Employee discounts available through BenefitHub.

• Opportunities for advancement.