Inside Sales Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct outbound calls to senior adults to introduce and promote products and services.

• Establish and nurture relationships with potential customers by understanding their needs and concerns.

• Stay updated on products and services, effectively communicating their benefits and features.

• Educate senior adults and their families about the benefits offered.

• Guide members through THB’s marketplace platform to assist with purchasing products and services.

• Listen to customer inquiries, provide accurate information, and address questions.

• Achieve and surpass weekly and monthly sales targets by converting leads into customers.

• Conduct timely follow-up calls to ensure customer satisfaction and address post-sale questions or issues.

• Accurately record customer interactions and sales activities in the CRM system.

• Collaborate with the sales team and other departments to enhance sales strategies.

• Serve as the primary point of contact for churn escalations and re-engage customers when necessary.

• Maintain target opt-in rates, turnaround times within SLAs, and convert work in progress within 14 days.

• Complete a minimum of 40 outbound calls per day.

• Perform additional duties as assigned or required.

⛳️ Requirements

• Must be at least 18 years old.

• High school diploma or equivalent is preferred.

• Previous experience in sales, especially outbound sales, with a proven record of meeting or exceeding targets.

• Experience working with senior adults or within a similar demographic is highly desirable.

• Experience in the healthcare industry is advantageous.

• Ability to excel in a fast-paced environment.

• Proficiency in handling objections and solving problems effectively.

• Clear, concise, and persuasive communication skills.

• Comfort and adaptability in using technology and learning new programs and computer systems.

• Strong passion for helping others and problem-solving.

• Excellent verbal and written communication skills, with an ability to connect empathetically with senior adults.

• Patience, empathy, strong listening skills, and a talent for building rapport quickly.

• Self-motivated with a positive attitude and a strong work ethic.

• Flexibility to adapt to changing customer needs and sales strategies.

• Ability to remain at the designated workstation throughout the workday.

• Capability to constantly operate a computer, phone, and VoIP equipment.

• Reliable internet connection and a designated work environment suitable for professional phone calls and handling sensitive data.

• Selected candidates may be required to undergo a background check and/or drug screening.

🏝️ Benefits

• Remote work opportunities at approved locations within the United States.

• Additional incentives on top of hourly pay.

• Reasonable accommodations for qualified individuals with disabilities during the application and interview process.