Inside Sales Representative

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Acquire new members through both inbound and outbound calling.

• Assess customer needs by employing probing questions and effective listening skills.

• Provide service to existing members and respond to inquiries regarding product usage and benefits.

• Cross-sell ancillary and other relevant products to current members.

• Focus on retaining current members.

• Stay informed about CMS and state regulations.

• Manage multiple tasks and utilize computer systems while engaging with prospects and members over the phone.

• Record pertinent information in the CRM system.

• Achieve sales, conversion, cross-sell, contact-time, retention, and member-satisfaction targets.

• Develop an in-depth understanding of company products, services, and processes.

⛳️ Requirements

• A bachelor's degree or 1 to 2 years of experience in selling various Medicare products, including Medicare Advantage or Medicare Supplement.

• Life & Health insurance license must be obtained within 2 attempts and/or 60 days of the employment start date.

• Regular computer usage is necessary for daily job tasks.

• Ability to multitask while conversing on the phone.

• Exceptional communication and listening abilities.

• Self-motivated individual with a positive mindset.

• Capability to manage emotions when interacting with dissatisfied customers.

• Adaptable to a high-pressure, results-driven environment.

• Motivation to build, manage, and expand a book of business.

• Proficiency in computer skills, including Microsoft Office.

• Ability to carry out basic mathematical operations without a calculator.

• Must successfully complete annual AHIP, continuing education, product certification, security and compliance, client/carrier, and required CMS certifications.

• Availability to work 40 hours per week.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being, based on eligibility.

• Opportunities for professional development and career advancement.