Inside Sales Associate

This is a fully remote position, open to applicants in Florida, +4 more locations.

📋 Description

• Respond to incoming customer inquiries through phone and email channels.

• Assess customer needs and offer optimal or alternative product solutions.

• Educate prospective clients about various insurance options.

• Provide quotes and finalize sales transactions.

• Maintain comprehensive knowledge of products and services, including updates on product and policy changes.

• Accurately input customer data and conduct research on customer information.

• Address customer concerns with empathy and guide customers towards commitment.

• Utilize AI, machine learning, data analytics, and cloud-based tools responsibly, adhering to data governance, security, and ethical-use standards.

⛳️ Requirements

• High school diploma or an equivalent qualification.

• Six (6) to twelve (12) months of experience in a customer service setting; prior success in a sales-focused environment is preferred but not mandatory.

• Exceptional customer service skills.

• Strong commitment to customer focus and satisfaction.

• Must reside in Virginia, Florida, Maryland, Georgia, or Texas.

• Must be eligible to obtain a license for selling travel insurance in all 50 states.

• Limited lines license to be obtained post-hire, which will involve background checks but no testing.

• Availability to work morning, afternoon, or evening shifts.

🏝️ Benefits

• Uncapped incentive structure.

• Performance-based bonuses.

• Merit increases.

• Opportunities for professional and personal development through courses and targeted programs.

• International mobility and career advancement possibilities.

• Work Well programs.

• Support for flexible work-life balance.

• Health insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Retirement savings plans.

• Paid time off.

• Additional employee programs.