Inside Sales – Medium Voltage

This is a fully remote position, open to applicants in California.

📋 Description

• Manage and process orders and quotations through fax, email, or telephone.

• Coordinate and deliver customer service for represented manufacturers.

• Educate clients and promote additional products and services.

• Address cancellations or changes and notify the relevant personnel or departments.

• Collaborate closely with customers, manufacturers, and the external sales team.

• Follow up on quotes and orders throughout the sales cycle.

• Gather and relay accurate information.

• Provide details on pricing, availability, and delivery schedules.

• Establish new customer accounts.

• Resolve customer complaints, escalating issues to the appropriate managers as needed.

⛳️ Requirements

• A minimum of 3 years of experience in Medium Voltage, Wire & Cable.

• Familiarity with customer service principles and practices, ideally within an office setting.

• Capability to work independently as well as part of a team.

• Proficient in Microsoft Outlook, Word, and Excel.

• Exceptional customer service skills.

• Professional phone etiquette.

• Ability to respond promptly to emails, voicemails, and phone calls.

• Skill in accurately processing customer orders, quotes, or returns.

• Competence in providing precise pricing, availability, and delivery information.

• Ability to set up new customer accounts.

• Capacity to manage and resolve customer complaints, escalating as necessary.

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits package.

• Retirement offerings.

• Additional employee programs.