Inside Sales Specialist

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Initiate proactive engagement with customers across digital platforms to drive opportunities, renewals, and expansions.

• Create territory and account contact strategies to enhance outreach frequency and follow-up efforts within assigned accounts.

• Perform pre- and post-interaction research to establish objectives, foresee customer needs, and record subsequent actions.

• Negotiate commercial terms in line with established policies and manage the necessary quoting and contract documentation for activation.

• Collaborate with cross-functional partners to coordinate account program activities and solution adoption milestones to support realized value.

• Track product availability, service indicators, and customer feedback to proactively identify risks and escalate issues through the proper channels.

• Maintain precise CRM and reporting records to improve pipeline visibility, forecasting accuracy, and readiness for audits.

⛳️ Requirements

• A bachelor's degree in business administration, marketing, communications, sales, commerce, or a related field, or equivalent experience is required.

• A minimum of 2 years of experience in inside sales, sales support, account management, business development, or a related field is required.

• Certified Inside Sales Professional (CISP) (AA-ISP) or equivalent certification is preferred.

• Certified Strategic Account Manager (CSAM) or equivalent certification is preferred.

• Solid understanding of business administration, sales, and marketing fundamentals.

• Familiarity with remote selling techniques across phone, video, and digital channels.

• Capability to apply consultative selling and value-based messaging tailored to customer needs.

• Ability to establish and nurture long-term customer partnerships within assigned accounts.

• Understanding of contract principles, pricing models, and compliance requirements.

• Proficient in negotiating commercial terms within defined policies and guidelines.

• Aptitude for conducting pre-call research, planning accounts, and executing post-call follow-up actions.

• Skill in identifying and qualifying opportunities and advancing them through closure and renewal.

• Competence in analyzing sales activities, profitability, and performance metrics to prioritize actions.

• Familiarity with CRM and sales tools for pipeline management, activity tracking, and forecasting visibility.

• Ability to manage onboarding, program implementation, and adoption initiatives across stakeholders.

• Knowledge of product/solution positioning, access pathways, and launch coordination practices.

• Experience in institutional healthcare and/or commodity product sales environments.

• Proficiency in documenting customer interactions and maintaining accurate commercial records.

🏝️ Benefits

• Medical, dental, and vision care coverage.

• Backup dependent care support.

• Adoption assistance programs.

• Coverage for infertility treatments.

• Family building support services.

• Behavioral health solutions available.

• Paid parental leave benefits.

• Paid caregiver leave options.

• Training and development programs.

• Resources for professional development.

• Mentorship opportunities.

• Employee resource groups.

• Opportunities for volunteer activities.