Inside Sales Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead and develop the inbound follow-up team, comprising SDRs and Sales Associates.

• Conduct regular one-on-one meetings, coach team performance, and hire as the team expands.

• Take ownership of the pairing model between Sales Associates and Account Executives.

• Set cadence standards, ownership rules, and expectations for CRM hygiene.

• Oversee the Sales Trainer and manage onboarding and ramp-up processes for all new sales hires.

• Create, write, and A/B test follow-up sequences for email and chat communications.

• Utilize reply rate, re-engagement rate, and conversion as the primary metrics for success.

• Develop and manage the no-show recovery strategy for cancellations and missed demos.

• Transform missed and canceled demos into opportunities for rebooking conversations.

• Create and execute reactivation campaigns for aged and closed-lost opportunities.

• Minimize stage-to-stage drop-off throughout the sales funnel, starting with the lowest-performing stage.

• Supervise the handling of leads and opportunities generated through channel partnerships.

• Define clear ownership, follow-up, and reporting standards for partner-sourced opportunities.

• Monitor channel partner performance and assess its effectiveness as a source of new business.

• Evaluate recorded calls and demos using a structured sales scorecard.

• Maintain a consistent monthly call-review coverage target for every representative.

• Mentor Account Executives on discovery techniques, objection handling, urgency, and securing follow-up calls.

• Facilitate regular calibration sessions to ensure uniform scoring and coaching standards.

• Participate in live deals when a representative requires assistance in advancing an opportunity.

• Manage the sales knowledge base as the definitive source of information for the company.

• Ensure the content that powers our AI sales chat assistant is accurate and up to date.

• Implement a regular review schedule to keep customer-facing information precise and current.

• Guarantee that claims made by sales representatives and automated channels are accurate and compliant.

⛳️ Requirements

• Minimum of 4 years of experience in inside sales, sales development, revenue operations, or a comparable commercial role.

• At least 2 years of experience in managing or coaching a sales team.

• Demonstrated experience in enhancing follow-up processes, pipeline conversion, show rates, or sales-cycle performance.

• Solid understanding of inbound sales funnels, lead management, and mid-funnel conversion strategies.

• Experience in coaching sales representatives on discovery, objection handling, urgency, and deal progression.

• Capability to review sales calls, identify performance gaps, and deliver clear, actionable feedback.

• Practical experience in creating sales sequences across email, chat, SMS, or other follow-up channels.

• Strong CRM discipline with experience in platforms like HubSpot or Salesforce.

• Comfortable leveraging data to diagnose funnel issues, establish targets, and manage performance.

• Excellent written and verbal communication skills in English.

• Willing and able to work during Pacific Time hours.

• Experience managing both SDRs or Sales Associates and Account Executives is preferred.

• Background in overseeing sales onboarding, training, and representative ramp-up programs is preferred.

• Experience in developing no-show recovery, closed-lost reactivation, or aged-pipeline campaigns is preferred.

• Familiarity with AI-enabled sales tools, conversation intelligence, and sales automation platforms is preferred.

• Experience in a high-growth startup, SaaS, staffing, outsourcing, or technology-enabled services company is preferred.

• Experience managing leads generated through channel partnerships is preferred.

• Knowledge of compliance, sales claims management, and maintaining a customer-facing knowledge base is preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Flexible work hours and the option for remote work.

• Opportunities for professional development and career advancement.

• Collaborative and inclusive company culture.