Inside Sales Customer Success Manager

This is a fully remote position, open to applicants in United States, +4 more locations.

📋 Description

• Promote and sell service products, including warranty extensions, maintenance and service contracts, and certifications.

• Execute promotional initiatives and sales strategies.

• Provide dedicated support to designated clients in partnership with Service Contract Specialists and Service leaders.

• Conduct customer visits for contract negotiations as required within the assigned territory.

• Ensure timely renewal of contracts by monitoring deadlines, preparing proposals, and conducting follow-ups.

• Engage and consult with both existing and potential customers regarding service product sales.

• Prepare necessary sales reports, statistics, and forecast summaries.

• Utilize SAP, Cloud for Service (C4S), and Salesforce (SFDC) for creating quotes, making edits, and logging sales activities.

• Establish and nurture long-term business relationships through meetings, phone calls, and email communication.

• Convey product and service information while capturing strategic insights.

• Meet annual and quarterly financial targets by identifying, developing, and pursuing relevant leads.

• Cover the territory of Canada.

⛳️ Requirements

• A Bachelor’s degree in Business, Science, Finance, or a related field is preferred, or equivalent work experience.

• 3-5 years of sales experience with a demonstrated ability to qualify leads and close deals.

• Proficient in prioritizing tasks, being effective, and employing strong negotiation skills.

• Previous experience in roles such as sales, telesales, or sales administration within a corporate/matrix organization is preferred.

• Exceptional oral and written communication abilities.

• Capacity to navigate various hierarchical levels and assert authority effectively.

• High level of organizational skills and self-discipline required.

• Strong self-motivation, team spirit, adaptability, and a positive attitude.

• Knowledge in instrumental analytics/life sciences is advantageous.

• Proficient in IT skills, including MS Office, SAP ERP, and CRM systems.

• Willingness to travel to customer locations up to 25%, including overnight trips.

• Embody Thermo Fisher Scientific values: Integrity, Intensity, Innovation, and Involvement.

🏝️ Benefits

• Variable annual bonus based on performance results at the company, team, and/or individual level.

• Selection of national medical and dental plans, along with a national vision plan, including health incentive programs.

• Employee assistance and family support programs, which include commuter benefits and tuition reimbursement.

• A minimum of 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).

• Accident and life insurance coverage.

• Short- and long-term disability insurance.

• Competitive 401(k) retirement savings plan in the U.S.

• Employees’ Stock Purchase Plan (ESPP) offering discounted company stock.

• Flexible remote work options available.

• Opportunities for travel and customer visits.