Inside Sales Account Manager

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Interact with current customers to grasp their requirements, pinpoint upsell and cross-sell possibilities, and facilitate the expansion of accounts.

• Create and implement proactive sales campaigns aimed at specific customer segments or market opportunities.

• Contribute to territory planning and business development for improved efficiency within designated territories.

• Lead the After Sales process to boost attach and upsell rates.

• Oversee the inbound lead process, which includes qualification, follow-up, and escalation as necessary, to ensure leads are managed effectively and converted.

• Work alongside sales and marketing teams to synchronize sales initiatives with marketing campaigns, product launches, and other efforts.

• Track sales performance metrics, such as conversion rates, pipeline growth, and revenue achievement, and provide regular reports to sales leadership.

• Keep accurate and current records of customer interactions, sales activities, and lead management tasks in the CRM system.

• Remain updated on industry trends, competitor products, and market dynamics to uncover new sales opportunities and refine sales strategies.

⛳️ Requirements

• A Bachelor’s degree in Business, Sales, Marketing, or a related field is preferred.

• A minimum of 2 years' experience in inside sales, account management, or a comparable role, emphasizing customer retention and revenue growth.

• Excellent communication and interpersonal skills, with the capability to establish rapport and credibility with both customers and colleagues.

• A demonstrated history of driving revenue growth and enhancing customer satisfaction.

• Ability to prioritize and manage various tasks and deadlines in a dynamic work environment.

• Proficiency in CRM systems and sales tools for managing pipelines and reporting.

• Strong analytical skills and attention to detail for tracking and evaluating sales performance metrics.

🏝️ Benefits

• Equal opportunity employer

• Reasonable accommodations for applicants with disabilities

• Learning and growth opportunities

• Inclusive culture