Infrastructure Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee and provide support for Microsoft Teams Phone and Teams Voice environments

• Manage relationships with Operator Connect providers, oversee PSTN connectivity, handle phone number assignments, and maintain carrier partnerships

• Set up and sustain auto attendants, call queues, call routing, voice policies, resource accounts, and Teams Voice configurations

• Administer RingCentral Fax services, including user access, routing, and integrations

• Diagnose issues related to voice quality, call routing, dial plans, number assignments, fax deliveries, and telephony

• Coordinate the provisioning, porting, and lifecycle management of telephone numbers

• Enhance and support communication workflows for clinical, operational, and corporate teams

• Design and implement changes to call flows and workflow enhancements according to business needs

• Manage technologies for conference rooms and meeting spaces

• Provide support for audio/visual systems, which include displays, cameras, microphones, speaker systems, wireless presentation solutions, and digital collaboration devices

• Collaborate with office operations and vendors on office constructions, relocations, and conference room installations

• Engage in site planning and technology design for corporate offices and clinical facilities

• Establish standards for conference rooms, collaboration areas, and communication technologies

• Deliver tier 2/3 escalation support for voice, conferencing, and collaboration platforms

⛳️ Requirements

• Bachelor's degree in information technology or equivalent experience

• 3–5 years of experience in enterprise IT or unified communications

• 2+ years of experience managing Microsoft Teams Phone or enterprise voice platforms

• Familiarity with Microsoft Teams, Teams Phone, Operator Connect, RingCentral Fax, conferencing platforms, and collaboration technologies

• Understanding of enterprise telephony concepts such as SIP, PSTN, dial plans, call queues, and voice routing

• Experience in supporting conference room technology and AV systems

• Knowledge of structured cabling, telecommunications infrastructure, and office technology deployment

• Capable of creating and maintaining technical documentation, operational procedures, call flow diagrams, and support standards

• Strong troubleshooting abilities and customer service skills

• Preferred: Microsoft Teams Administrator Associate certification

• Preferred: Experience with Teams Rooms solutions

• Preferred: Experience in supporting office buildouts, renovations, and technology deployments

• Preferred: Experience with AV vendors and conferencing technology manufacturers

• Preferred: Experience in the healthcare industry

• Ability to fulfill physical requirements, with or without reasonable accommodation, including occasional standing and walking, frequent sitting, frequent hand and finger movement, use of office equipment, and verbal and written communication

• Candidates residing in California, Hawaii, or Alaska are not eligible for hire

🏝️ Benefits

• Eligibility for an annual bonus; bonuses are contingent on company and individual performance and are not guaranteed

• Reasonable accommodations available for individuals with disabilities

• Equal employment opportunities