Infrastructure Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee and provide support for Microsoft Teams Phone and Teams Voice environments

• Manage Operator Connect providers, PSTN connectivity, phone number allocations, and relationships with carriers

• Set up and maintain auto attendants, call queues, call routing, voice policies, resource accounts, and Teams Voice configurations

• Administer RingCentral Fax services, including user access, routing, and integration

• Diagnose and resolve issues related to voice quality, call routing, dial plans, number assignments, fax deliveries, and telephony

• Coordinate the provisioning, porting, and lifecycle management of telephone numbers

• Enhance and support communication workflows for clinical, operational, and corporate teams

• Design and execute call-flow modifications and workflow enhancements based on business requirements

• Manage technologies for conference rooms and meeting spaces

• Support audio/visual systems, such as displays, cameras, microphones, speaker systems, wireless presentation solutions, and digital collaboration devices

• Collaborate with office operations and vendors on new office constructions, relocations, and conference room setups

• Engage in site planning and technology design for corporate offices and clinical settings

• Establish standards for conference rooms, collaboration areas, and communication technologies

• Provide Tier 2/3 escalation support for voice, conferencing, and collaboration platforms

⛳️ Requirements

• Bachelor’s degree in information technology or equivalent experience

• 3–5 years of experience in enterprise IT or unified communications

• At least 2 years of experience administering Microsoft Teams Phone or enterprise voice platforms

• Proficient in supporting Microsoft Teams, Teams Phone, Operator Connect, RingCentral Fax, conferencing platforms, and collaboration technologies

• Familiarity with enterprise telephony concepts including SIP, PSTN, dial plans, call queues, and voice routing

• Experience in supporting conference room technology and AV systems

• Understanding of structured cabling, telecommunications infrastructure, and office technology implementation

• Ability to create and maintain technical documentation, operational procedures, call flow diagrams, and support standards

• Strong troubleshooting capabilities and customer service skills

• Microsoft Teams Administrator Associate certification is preferred

• Experience with Teams Rooms solutions is preferred

• Background in supporting office buildouts, renovations, and technology deployments is preferred

• Familiarity with AV vendors and conferencing technology manufacturers is preferred

• Experience in the healthcare industry is preferred

• Must be capable of fulfilling the physical demands of the role, with or without reasonable accommodation

• Occasional standing and walking; frequent sitting and hand/finger movement

• Ability to operate office equipment and communicate effectively both verbally and in writing

🏝️ Benefits

• Annual bonus eligibility; bonuses are contingent on company and individual performance and are not guaranteed

• Reasonable accommodations available for individuals with disabilities

• Equal employment opportunity