Infra Cloud Delivery Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate comprehensive ownership of the designated infrastructure services, emphasizing availability, reliability, utilization, adoption, and service-level performance.

• Oversee the maintenance of service documentation, roadmaps, performance dashboards, operational metrics, and communications with stakeholders.

• Coordinate service-related activities across architecture, engineering, quality assurance, operations, product, and project teams.

• Lead service reviews, monitor actions, analyze trends, and convey service performance, risks, and priorities for improvement.

• Act as the main point of contact for service-related inquiries, operational issues, and feedback from stakeholders.

• Provide assistance with service strategy, design, transition, operations, and lifecycle management activities.

• Recognize opportunities to enhance service quality, efficiency, scalability, and cost-effectiveness.

• Support follow-up on incidents, conduct root cause analysis, implement corrective actions, and promote continuous improvement initiatives.

• Develop communications for service releases, changes, performance updates, and improvement activities.

⛳️ Requirements

• Profound understanding of cloud capacity management.

• Over 10 years of experience in IT service management, infrastructure operations, service delivery, or a related discipline.

• Practical experience with ITIL practices and service management principles.

• Background in supporting infrastructure services such as servers, networks, storage, cloud platforms, or similar technologies.

• Experience in coordinating efforts across technical teams and business stakeholders.

• Capability to interpret service metrics, recognize trends, and convert findings into actionable insights and updates.

• Excellent written and verbal communication, organizational, analytical thinking, and problem-solving abilities.

• Proven ability to manage multiple priorities in a dynamic environment with minimal supervision.

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.

• In-depth knowledge of forecasting and demand management.

• Experience in managing capacity for Azure and AWS providers.

• Strong expertise in capacity risk management and assessment.

• Clear understanding of application capacity and resilience.

• Experience with data, APIs, and capacity intelligence.

• Hands-on experience with capacity governance and controls.

• Knowledge of mitigating capacity constraints and optimizing cloud resource capacity.

• Extensive experience in communicating with executives and stakeholders.

🏝️ Benefits

• Comprehensive benefits.

• Competitive compensation packages.

• Supportive work-life balance.

• Career growth potential.

• Culture of continuous learning and growth.

• Equal employment opportunity.

• No workplace discrimination or harassment.