Information Security Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of clients while ensuring their satisfaction levels remain high.

• Confirm that Cofense solutions align with the clients' business needs and objectives.

• Offer strategic consultative advice and deliver exceptional customer service.

• Cultivate relationships with assigned clients and stakeholders across various Cofense products.

• Serve as the trusted advisor and subject matter expert for customers.

• Facilitate onboarding, product implementation, and the entire customer lifecycle.

• Conduct risk management activities to reduce the likelihood of churn.

• Showcase the value of products and services, presenting ROI information to stakeholders.

• Recognize concerns and risks, relaying them to internal account partners and leadership.

• Formulate improvement plans to mitigate risks and enhance customer satisfaction.

• Keep thorough documentation and perform administrative tasks within the CSM toolset.

• Coordinate internal resources and third-party vendors to ensure successful project execution.

• Guarantee that tasks are completed on schedule, within scope, and on budget.

• Assist with defining project scope and objectives while ensuring technical feasibility.

• Manage profitability of services and boost customer commitment to Cofense products.

• Identify opportunities for revenue expansion within assigned accounts.

• Take ownership of customers’ simulated phishing defense programs and meet contractual obligations.

• Recommend tailored phishing programs that align with industry best practices and client goals.

• Generate client-ready deliverables and provide analytical and strategic recommendations.

• Execute simulated phishing programs for Managed Training clients utilizing Cofense solutions.

• Deliver monthly remediation reports and discuss client-specific threats and malware for Managed Remediation clients.

• Travel to client locations as needed.

• Mentor new team members and collaborate on process and procedural enhancements.

⛳️ Requirements

• Exceptional verbal and written communication abilities.

• Capability to develop and nurture customer and stakeholder relationships.

• Intermediate understanding of the phishing threat landscape and associated organizational risks.

• An analytical mindset with a focus on processes.

• Strong attention to detail.

• Skills in project and program management.

• Ability to work independently and prepare as well as present customer deliverables.

• Fundamental knowledge of messaging, SMTP, and email products.

• Proficient in Microsoft Word, Excel, AI tools, and PowerPoint.

• Previous experience in customer support roles within consulting, managed services, or technical account management.

• 2–4 years of experience applying analytical methodologies and principles pertinent to cyber threat management and/or client portfolio management.

• 2–4 years of experience supporting clients in a consulting, managed services, or technical account management role.

• CISSP, Security+, or PMP certification is a plus.

• Preferred experience in Information Security and Program Management.

• ChurnZero experience is preferred.

• A Bachelor's degree is preferred.

• Minimal travel is required.

• Must be capable of supporting customers throughout the United States.

🏝️ Benefits

• Travel to client sites as necessary.

• Full-time employment opportunity.

• Equal employment opportunity protections provided.

• Access to training and cross-training opportunities.