Independent Account Executive – CST

This is a fully remote position, open to applicants in United States.

📋 Description

• Support and enhance customer retention while acquiring new accounts within an assigned territory.

• Serve as the personal liaison and primary point of contact for dealerships in a designated region.

• Establish and meet customer expectations to facilitate an outstanding customer experience.

• Employ a consultative sales approach alongside exceptional customer service to assist accounts in effectively utilizing OPENLANE software.

• Promote user adoption within the designated region and act as a conduit to clients’ success.

• Foster growth by comprehending customers’ business needs.

• Maintain communication across all departments and collaborate cross-organizationally to ensure stakeholder satisfaction and resolve any issues.

• Develop and sustain competitive knowledge about products, industry trends, and other relevant developments.

• Record research and customer interactions within the CRM system.

• Monitor daily, weekly, and monthly call activity and performance against goals and sales targets using CRM software.

• Guide customers on best practices while providing personalized support and advice.

⛳️ Requirements

• 3-5 years of relevant sales and/or account management experience.

• Strong comprehension of online technologies and proficiency in Google Suite applications.

• Proven history as a proactive problem-solver, taking ownership of issues from initiation to resolution.

• Excellent verbal and written communication skills, emphasizing customer service.

• Strong organizational, time management, and prioritization abilities; adept at managing multiple demands simultaneously.

• Demonstrated capability to work independently and maintain focus in a remote work environment.

• Experience with Salesforce (preferred).

• Bachelor's Degree (preferred).

• Familiarity with DOMO or other data analysis tools (preferred).

• Experience with Slack (preferred).

• Background in the automotive industry (preferred).

🏝️ Benefits

• Medical, dental, and vision coverage with employer HSA contributions (US) and FSA options (US).

• Immediately vested 401K (US) or RRSP (Canada) with company matching.

• Paid vacation, personal, and sick leave.

• Paid maternity and paternity leave (US).

• Employer-covered short-term disability, long-term disability, life insurance, and AD&D (US).

• Comprehensive Employee Assistance Program.

• Employer-sponsored Leap into Service Day for volunteering.

• Tuition reimbursement for eligible programs.

• Opportunities to develop skills and share knowledge within a publicly traded, global organization.

• Company culture promoting internal promotions, diverse career paths, and meaningful advancement opportunities.

• Target bonus range: $0.00–$2,500.00 USD monthly.