Incident Manager

This is a fully remote position, open to applicants in France.

📋 Description

• Ensure that incidents are resolved within the specified timeframes and manage any backlogs effectively.

• Maintain compliance with the incident management process.

• Coordinate and lead all stakeholders involved in the incident resolution process.

• Take complete ownership of IT incident management from start to finish.

• Assess incidents and manage relevant communications.

• Enhance existing processes for better efficiency.

• Define monitoring metrics and create management dashboards.

• Facilitate crisis meetings following significant or P1 incidents.

• Document Incident Management processes and advocate for ITIL best practices.

• Conduct post-mortem analyses on major incidents, identify root causes, and suggest improvements.

• Contribute to Squad activities such as internal projects, workshops, conferences, business development and recruitment initiatives, as well as the creation of expert articles.

⛳️ Requirements

• 3 to 5 years of professional experience in a relevant field.

• 2 to 3 years of experience in IT production and operations.

• An associate degree or higher in Computer Science, Information Systems Management, or a related discipline.

• ITIL certification is required.

• A leadership and entrepreneurial mindset.

• Ability to adapt and remain flexible in changing environments.

• Strong analytical and synthesis capabilities.

• Excellent verbal and written communication skills.

• Strong organizational skills and attention to detail.

🏝️ Benefits

• Choice of assignments tailored to your interests.

• Personalized onboarding process to help you acclimate.

• Dedicated career support from HR Representatives, Managers, and Technical Leads.

• Access to training, certifications, an e-learning platform, and coaching opportunities.

• A diverse range of assignments that involve cutting-edge technologies.

• Social events across offices, including Squad evenings, meetups, workshops, and a summer party.

• Commitment to Green IT and digital sobriety initiatives.

• An inclusive environment with a strong commitment to diversity.