Incentive Operations Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conduct research, analysis, and interpretation of manufacturer incentive programs sourced from web-based, digital, and proprietary platforms.

• Convert intricate incentive programs into standardized data formats and established business rules.

• Continuously maintain and update incentive data within internal systems.

• Oversee and verify changes in incentive programs across various products and platforms.

• Cultivate expertise in automotive incentives, program frameworks, and industry trends.

• Assist with customer inquiries and internal questions regarding incentive content and data integrity.

• Execute quality control reviews and audits to identify and rectify discrepancies.

• Investigate data-related issues, identify root causes, and implement corrective measures.

• Track data quality trends and propose enhancements.

• Leverage AI-driven tools for research, analysis, content summarization, and operational workflows.

• Create and refine prompts while assessing AI-generated outputs.

• Discover opportunities to automate repetitive tasks using AI, workflow automation, and low-code solutions.

• Engage in designing, testing, and implementing AI-assisted processes for operational improvements.

• Contribute to prompt libraries, automation documentation, and best practices for scalable operations.

• Identify opportunities for workflow simplification and team efficiency enhancements.

• Utilize data and metrics to assess operational performance.

• Document processes, procedures, business rules, and lessons learned.

• Participate in special projects and strategic initiatives.

• Share insights, best practices, and innovative ideas with colleagues and stakeholders.

⛳️ Requirements

• Completion of post-secondary education or an equivalent combination of education and experience.

• Strong analytical, critical thinking, and problem-solving capabilities.

• Exceptional attention to detail and a commitment to quality.

• Proficient written and verbal communication skills.

• Ability to juggle multiple priorities in a fast-paced environment.

• Capacity to work independently and collaboratively within a remote team setting.

• Strong organizational and time-management abilities.

• Self-motivated with a keen interest in learning and continuous improvement.

• Adaptability to shifting priorities, technologies, and business requirements.

• Proficiency in Microsoft Office applications including Excel, Word, PowerPoint, Outlook, and Teams.

• Experience with or eagerness to learn AI-enabled productivity tools such as Microsoft Copilot and other generative AI solutions.

• Ability to craft effective prompts and evaluate AI-generated outputs.

• Understanding of data validation, quality assurance, and information management principles.

• Experience in documenting processes, procedures, and workflows.

• Candidates must be legally authorized to work in Canada.

• JD Power does not offer employment sponsorship for this role.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Disability insurance

• Life insurance

• Retirement savings programs

• Paid time off

• Wellness programs

• Flexible work arrangements

• Opportunities for learning and development