Incentive Compensation Systems Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Map existing workflows related to plan administration, calculations, approvals, and payouts.

• Identify and prioritize process steps that are manual, repetitive, or prone to errors.

• Design and develop automated workflows, integrations, and tools.

• Replace ad-hoc spreadsheets and custom scripts with reliable, repeatable systems.

• Take ownership and configure instances of Xactly ICM, including Incent and Connect.

• Set up calculation rules, plan logic, and workflows.

• Identify and implement AI and LLM-driven automation for tasks like exception detection, data reconciliation, plan document review, and addressing common compensation inquiries.

• Ensure accurate and dependable incentive compensation data flows through CRM, People systems, calculation engines, payouts, and reporting systems.

• Develop documentation, standard operating procedures, and controls.

• Establish a continuous improvement process to identify and eliminate manual tasks.

• Convert the needs of the incentive compensation process into system requirements and translate system constraints into process recommendations.

• Manage urgent ad-hoc requests during payout cycles while creating long-term solutions.

• Report directly to the Senior Manager of Incentive Compensation.

• Collaborate with teams in Incentive Compensation Operations, Finance & Strategy, People Ops, Revenue Operations, and IT/Data.

⛳️ Requirements

• A minimum of 5 years of experience in incentive compensation, sales operations, revenue operations, or a related systems/process improvement role.

• Experience in a fast-paced technology or SaaS environment is highly preferred.

• Proven ability to identify manual, broken, or inefficient processes and systematize solutions.

• Proficient in SQL with hands-on experience.

• Experience in querying and reconciling data across various systems.

• Practical experience in creating automated workflows using scripting, workflow/RPA platforms, or ICM systems like Xactly, CaptivateIQ, Varicent, or SPIFF platforms.

• Comfortable setting up lightweight tools or integrations.

• Familiarity with CRM systems like Salesforce, HRIS, data warehouses like BigQuery, and compensation management platforms such as Xactly.

• Strong communication skills with the ability to translate workflows into system requirements and process changes.

• Understanding of quotas, accelerators, SPIFFs, and payout timing.

• Experience in high-growth SaaS, cloud, or open-source companies is a plus.

• Experience in public companies or IPO-readiness contexts is advantageous.

• Proven success in globally distributed, remote-first organizations is a bonus.

• Experience with MCP server ingestion or AI skills/agents for incentive compensation automation is a plus.

🏝️ Benefits

• Restricted Stock Units (RSUs).

• 100% remote work.

• Career growth pathways.

• In-person onboarding.

• 30 days of annual leave per year.

• 3 Grafana Shutdown Days included in the annual leave entitlement.

• Transparent communication and regular updates across the company.

• Autonomy and support to produce excellent work and explore new ideas.

• High-trust, low-ego organizational culture.

• Approachable and transparent leadership.

• Global and collaborative work environment.

• Equal opportunity employer.