Incentive Compensation Program Manager

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Lead the annual incentive compensation planning process for the revenue team.

• Develop and enhance compensation plan frameworks, crediting methodologies, performance measures, quotas, MBO frameworks, and performance mechanics.

• Collaborate with stakeholders from Finance, Human Resources, Sales Leadership, Enablement, and Revenue Operations.

• Identify risks, ambiguities, and friction points within plans and propose enhancements.

• Oversee the execution of annual compensation plan rollout activities.

• Create participant guides, FAQs, leadership communication points, training materials, and compensation-related communications.

• Clarify plan mechanics, crediting policies, performance metrics, MBO achievements, and compensation results.

• Manage sensitive compensation discussions with leaders, managers, and individual contributors.

• Address compensation inquiries in collaboration with the FP&A Sales Compensation team.

• Oversee compensation governance, documentation, process modifications, and plan interpretations.

• Utilize Xactly for plan implementation, minor participant updates, and troubleshooting.

• Diagnose and escalate issues related to compensation systems or processes.

• Generate reports and analyses regarding program effectiveness, seller performance, target achievement, MBO success, and plan clarity.

⛳️ Requirements

• Bachelor's degree in Business, Finance, Economics, Human Resources, Operations, or a related field.

• More than 5 years of experience in Revenue Operations, Sales Operations, Sales Compensation, or a related business area.

• Familiarity with complex sales incentive compensation plans, including plan structures and rollouts, performance metrics, quotas, commission concepts, crediting methodologies, accelerators, thresholds, governance, and MBO-based performance mechanics.

• Previous experience with Xactly Incent.

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication skills in English.

• Ability to convey complex and sensitive compensation topics to senior leaders, frontline managers, and individual contributors.

• Proficient in Salesforce, Excel, and business reporting tools.

• Committed to maintaining the confidentiality, integrity, and availability of company information assets.

• Responsible for ensuring employee and customer data privacy and completing necessary privacy training.

🏝️ Benefits

• Employee Resource Groups to foster diverse voices.

• Coffee with Mark sessions featuring the CEO.

• Microsoft Teams communities focused on wellness, art, pets, family, and parenting.

• Special guest discussions on topics affecting employees.

• Remote-first work environment.