Inbound Sales Representative

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Receive inbound calls from potential customers and promote additional products to current customers.

• Offer detailed information regarding client products and services.

• Manage inbound and outbound communications with courtesy, efficiency, and professionalism.

• Address customer inquiries and recommend suitable products and services by utilizing training and knowledge bases.

• Listen attentively to customers, comprehend their needs, and resolve any issues.

• Investigate systems for any missing information and collaborate with other departments as necessary.

• Execute account-management duties utilizing company systems and technology.

• Accurately document and process customer orders.

• Adhere to required scripts, policies, and procedures.

• Safeguard confidential and personal information.

• Refer issues to the appropriate staff and management as needed.

• Participate in meetings and training sessions, and review updated materials regularly.

• Maintain consistent attendance and adhere to work schedules.

• Engage with hundreds of customers weekly to enhance customer satisfaction.

⛳️ Requirements

• Must be at least 18 years old.

• High school diploma or equivalent is required.

• Exceptional organizational, written, and verbal communication skills.

• Capability to type at least 20 words per minute accurately.

• Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

• Fundamental understanding of the Windows operating system.

• Highly dependable with consistent attendance and punctuality.

• Ability to assess, troubleshoot, and follow up on customer concerns.

• Skills in conflict resolution, problem-solving, and negotiation.

• Strong customer-service orientation.

• Proficient in multitasking, maintaining focus, and self-management.

• Strong team player with a customer-centric mindset.

• Ability to excel in a fast-paced, dynamic environment.

• Excellent interpersonal and relationship-building capabilities.

• Must be authorized to work in the location of the job.

• Willingness to undergo a Level II background/security check that includes fingerprinting.

• Willingness to participate in drug screening.

• Preferred but not essential: one year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center setting.

• State or federal work experience is preferred.

🏝️ Benefits

• Earn paid time off (PTO) and enjoy paid holidays.

• Participate in daily, weekly, and monthly contests with cash prizes and rewards including electronics, dream vacations, and occasionally cars.

• Comprehensive medical, dental, and vision coverage for full-time employees after 60 days of employment.

• MEC medical plans accessible to all employees after 30 days.

• Retirement savings plans available, where applicable.

• Short-term disability coverage provided.

• Options for life insurance.

• Accident and critical illness insurance available.

• Opportunities for internal promotion and career advancement.

• Paid training programs.

• Collaborative and team-oriented work atmosphere.

• Casual dress code.