Inbound Sales Representative

This is a fully remote position, open to applicants in South Dakota.

📋 Description

• Receive inbound calls from potential customers and promote additional services to current clients.

• Offer detailed information regarding client products and services.

• Manage both inbound and outbound communications with courtesy, efficiency, and professionalism.

• Respond to customer inquiries and recommend suitable products and services by utilizing training and available knowledge bases.

• Identify customer requirements and resolve issues effectively.

• Conduct research using systems to locate missing information and collaborate with various departments.

• Perform account-management duties utilizing company systems and technology.

• Accurately document and process customer orders.

• Adhere to required scripts, policies, and procedures.

• Safeguard confidential and personal information.

• Elevate customer concerns to the appropriate staff and management.

• Participate in meetings and training sessions, and review new training materials.

• Maintain consistent attendance and adhere to work schedules.

• Engage with hundreds of customers each week to enhance customer satisfaction and contribute to a premier customer experience.

⛳️ Requirements

• Must be at least 18 years old.

• High school diploma or equivalent qualification is required.

• Exceptional organizational, written, and verbal communication skills.

• Capability to type over 20 words per minute with accuracy.

• Fundamental knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

• Basic familiarity with the Windows operating system.

• Dependable attendance and punctuality are essential.

• Ability to assess, troubleshoot, and follow up on customer matters.

• Skill in conflict resolution, problem-solving, and negotiation.

• Strong customer service orientation.

• Proficiency in multitasking, maintaining focus, and self-management.

• Strong teamwork skills and customer-centric focus.

• Ability to excel in a fast-paced and dynamic environment.

• Outstanding interpersonal and relationship-building abilities.

• Must be authorized to work in the country where the position is located.

• Willingness to undergo a Level II background and/or security investigation, including fingerprinting.

• Willingness to participate in drug screening.

🏝️ Benefits

• Paid time off and holidays.

• Daily, weekly, and monthly contests offering cash bonuses and prizes.

• Comprehensive medical, dental, and vision insurance for eligible full-time employees after 60 days.

• MEC medical plans available to all employees after 30 days.

• Retirement savings programs where applicable.

• Short-term disability coverage.

• Life insurance options available.

• Accident and critical illness insurance.

• Opportunities for internal promotion and career advancement.

• Paid training programs.

• Collaborative team-oriented work environment.

• Casual dress code.