Inbound Sales Representative

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Manage incoming and outgoing customer interactions with courtesy, efficiency, and professionalism.

• Respond to customer inquiries utilizing the knowledge base and training provided.

• Promote and upsell suitable products and services to customers.

• Listen attentively to customers, comprehend their needs, and address any issues they may have.

• Investigate systems for any missing information and collaborate with other departments as necessary.

• Execute account-management responsibilities utilizing company systems and technology.

• Accurately document and process customer orders.

• Adhere to established scripts, policies, and procedures.

• Safeguard confidential and personal information.

• Elevate customer concerns to staff and management when required.

• Participate in meetings and training sessions, and review updated training materials.

• Maintain required attendance and adhere to work schedules.

⛳️ Requirements

• Must be at least 18 years of age.

• High school diploma or equivalent is required.

• Exceptional organizational, written, and verbal communication skills.

• Capability to type at least 20 words per minute with accuracy.

• Fundamental knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.

• Basic understanding of the Windows operating system.

• Reliable attendance and punctuality are essential.

• Ability to assess, troubleshoot, and follow up on customer issues effectively.

• Skill in conflict resolution, problem-solving, and negotiation.

• Strong customer-service orientation.

• Ability to multitask, remain focused, and manage oneself effectively.

• Strong team orientation and dedication to customer satisfaction.

• Capability to excel in a dynamic, fast-paced environment.

• Excellent interpersonal and relationship-building abilities.

• Must be authorized to work in the country where the position is located.

• Willingness to undergo a Level II background and/or security investigation, including fingerprinting.

• Must be willing to participate in drug screening.

🏝️ Benefits

• Paid time off and designated paid holidays.

• Opportunities for daily, weekly, and monthly contests with cash prizes and bonuses.

• Comprehensive medical, dental, and vision coverage for full-time employees after 60 days of employment.

• MEC medical plans accessible to all employees after 30 days.

• Retirement savings programs available where applicable.

• Short-term disability coverage provided.

• Options for life insurance.

• Coverage for accidents and critical illnesses.

• Opportunities for career advancement and internal promotions.

• Paid training sessions available.

• Collaborative and team-oriented work environment.

• Casual dress code policy in place.