Inbound Sales Representative

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Manage incoming and outgoing customer interactions in a courteous, timely, and professional manner

• Address customer inquiries utilizing knowledge bases and training

• Promote and upsell relevant products and services

• Listen to customers, comprehend their requirements, and resolve issues

• Investigate systems for missing information and collaborate with other departments

• Perform account-management tasks using various systems and technology

• Accurately document and process customer orders

• Adhere to required scripts, policies, and procedures

• Safeguard confidential and personal information

• Elevate customer concerns to staff and managers as necessary

• Participate in meetings and training sessions, reviewing updated training materials

• Maintain knowledge of programs, systems, and processes

• Meet attendance and work schedule expectations

• Engage with hundreds of customers weekly nationwide to ensure customer satisfaction

⛳️ Requirements

• Must be at least 18 years of age

• High school diploma or equivalent is required

• Outstanding organizational, written, and verbal communication skills

• Ability to type quickly and accurately at a rate of 20+ words per minute

• Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

• Fundamental understanding of the Windows operating system

• Dependable with consistent attendance and punctuality

• Capability to assess, troubleshoot, and follow up on customer issues

• Skill in conflict resolution, problem-solving, and negotiation

• Strong customer-service orientation

• Ability to handle multiple tasks, maintain focus, and self-manage

• Strong team player with a customer-centric approach

• Ability to excel in a fast-paced, evolving environment

• Excellent interpersonal and relationship-building skills

• Must be legally authorized to work in the country where the job is located

• Must consent to a Level II background and/or security investigation with fingerprinting

• Must agree to drug screening

• Preferred but not mandatory: one year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support within a contact center

• Preferred but not mandatory: experience in state or federal work

🏝️ Benefits

• Earn paid time off (PTO) and paid holidays

• Participate in daily, weekly, and monthly contests offering cash bonuses and prizes

• Comprehensive medical, dental, and vision plans for full-time employees after 60 days

• MEC medical plans accessible to all employees after 30 days

• Retirement savings programs available, where applicable

• Short-term disability coverage

• Life insurance options

• Accident and critical illness insurance

• Opportunities for career advancement and internal promotions

• Paid training provided

• Collaborative and team-oriented work environment

• Casual dress code