Inbound Sales Representative

This is a fully remote position, open to applicants in North Dakota.

📋 Description

• Manage both inbound and outbound customer interactions with courtesy, promptness, and professionalism.

• Address customer inquiries utilizing the knowledge base and training provided.

• Promote and upsell relevant products and services.

• Listen to customer feedback, understand their requirements, and resolve their concerns.

• Investigate systems for any missing information and collaborate with various departments.

• Execute account management tasks utilizing company systems and technology.

• Accurately document and process customer orders.

• Adhere to required scripts, policies, and procedures.

• Safeguard confidential and personal information.

• Escalate customer issues to the appropriate staff and management.

• Participate in meetings and training sessions while reviewing updated training materials.

• Stay informed about current programs, systems, and process changes.

• Meet attendance and work schedule expectations.

• Engage with hundreds of customers weekly to enhance customer satisfaction and deliver exceptional experiences.

⛳️ Requirements

• Must be at least 18 years old.

• High school diploma or equivalent required.

• Exceptional organizational, written, and verbal communication skills.

• Ability to type over 20 words per minute with accuracy.

• Basic familiarity with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

• Fundamental understanding of the Windows operating system.

• Consistent attendance and punctuality are essential.

• Capability to assess, troubleshoot, and follow up on customer inquiries.

• Skill in conflict resolution, problem-solving, and negotiation.

• Strong customer-service orientation.

• Ability to multitask, maintain focus, and manage oneself effectively.

• Strong team orientation and commitment to customer satisfaction.

• Ability to excel in a fast-paced, dynamic environment.

• Excellent interpersonal and relationship-building abilities.

• Must be authorized to work in the country where the position is located.

• Willingness to undergo a Level II background and/or security investigation, including fingerprinting.

• Must be open to drug screening.

• A minimum of one year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support within a contact center environment is preferred but not mandatory.

• Experience in State or Federal work is preferred but not required.

🏝️ Benefits

• Paid time off and paid holidays.

• Daily, weekly, and monthly contests with cash bonuses and prizes.

• Comprehensive medical, dental, and vision coverage for eligible full-time employees after 60 days.

• MEC medical plans available to all employees after 30 days.

• Retirement savings programs offered where available.

• Short-term disability coverage.

• Life insurance options.

• Accident and critical illness insurance.

• Opportunities for career growth and internal promotions.

• Paid training provided.

• Collaborative team-oriented work environment.

• Casual dress code.