Inbound Sales Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage both inbound and outbound customer interactions with courtesy, efficiency, and professionalism.

• Provide answers to customer inquiries utilizing the knowledge base and training provided.

• Promote and upsell relevant products and services to customers.

• Actively listen to customers to comprehend their needs and address any issues they may have.

• Investigate systems for any missing information as needed.

• Collaborate with other departments to effectively resolve customer issues.

• Utilize systems and technology for managing customer accounts.

• Accurately document and process customer orders.

• Adhere to required scripts, policies, and procedures.

• Safeguard confidential and personal data.

• Elevate customer issues to the appropriate personnel and management.

• Participate in meetings and training sessions, and review new training materials regularly.

• Stay updated on current programs, system updates, and process changes.

• Fulfill attendance and work schedule requirements consistently.

• Engage with hundreds of customers weekly to enhance customer satisfaction and deliver a top-tier experience.

⛳️ Requirements

• Candidates must be at least 18 years old.

• High school diploma or equivalent is required.

• Exceptional organizational, written, and verbal communication abilities.

• Minimum typing speed of 20 words per minute.

• Fundamental knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

• Basic familiarity with the Windows operating system.

• Demonstrated reliability in attendance and punctuality.

• Capability to assess, troubleshoot, and follow up on customer inquiries effectively.

• Skills in conflict resolution, problem-solving, and negotiation.

• Strong customer service orientation.

• Ability to multitask, maintain focus, and self-manage effectively.

• Team-oriented mindset with a strong customer focus.

• Ability to excel in a fast-paced, dynamic environment.

• Excellent interpersonal skills for building relationships.

• Must have authorization to work in the country where the position is based.

• Required to undergo a Level II background and/or security investigation with fingerprinting.

• Must consent to drug screening.

🏝️ Benefits

• Paid time off and holidays.

• Participation in daily, weekly, and monthly contests with cash bonuses and prizes.

• Comprehensive medical, dental, and vision benefits for full-time employees after 60 days.

• MEC medical plans available to all employees after 30 days.

• Retirement savings programs available where applicable.

• Short-term disability coverage.

• Options for life insurance.

• Accident and critical illness insurance available.

• Opportunities for internal promotion and career advancement.

• Paid training provided.

• Collaborative team-oriented work atmosphere.

• Casual dress code.