Inbound Sales Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage inbound and outbound customer interactions with courtesy, timeliness, and professionalism.

• Respond to customer inquiries utilizing the knowledge base and provided training.

• Promote and upsell relevant products and services.

• Listen attentively to customers, comprehend their needs, and resolve any issues.

• Conduct research within systems to find missing information.

• Collaborate with other departments to address and resolve customer issues.

• Execute account management tasks utilizing various systems and technologies.

• Accurately document and process customer orders.

• Adhere to established scripts, policies, and procedures.

• Safeguard confidential and personal information.

• Escalate customer issues to the appropriate personnel and management.

• Participate in meetings and training sessions, reviewing new training materials.

• Stay updated on program knowledge, system functionalities, and process modifications.

• Comply with attendance and work schedule standards.

• Provide support to hundreds of customers weekly across the nation while delivering a premier customer experience.

⛳️ Requirements

• Must be at least 18 years old.

• High school diploma or equivalent qualification.

• Strong organizational, written, and verbal communication skills.

• Ability to type over 20 words per minute with accuracy.

• Basic proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.

• Fundamental understanding of the Windows operating system.

• Consistent attendance and punctuality are essential.

• Capability to evaluate, troubleshoot, and follow up on customer concerns.

• Skills in conflict resolution, problem-solving, and negotiation.

• Customer-service oriented mindset.

• Ability to multitask, maintain focus, and manage oneself effectively.

• Strong teamwork orientation and customer-centric approach.

• Ability to excel in a fast-paced environment characterized by change and uncertainty.

• Excellent interpersonal skills and relationship-building abilities.

• Must be authorized to work in the country where the position is located.

• Willingness to undergo a Level II background and/or security check, including fingerprinting.

• Willingness to participate in drug screening.

• Preferred but not required: at least one year of experience in customer service, technical support, inside sales, back-office, chat, or administrative roles within a contact center.

• Preferred but not required: experience in state or federal positions.

🏝️ Benefits

• Paid time off and paid holidays.

• Daily, weekly, and monthly contests offering cash bonuses and prizes.

• Comprehensive medical, dental, and vision benefits for full-time employees after 60 days.

• MEC medical plans accessible to all employees after 30 days.

• Retirement savings programs available where applicable.

• Short-term disability insurance coverage.

• Life insurance options available.

• Accident and critical illness insurance offerings.

• Opportunities for internal promotion and career advancement.

• Paid training provided.

• A team-oriented working environment.

• Casual dress code.