Inbound Sales Representative

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Manage both incoming and outgoing customer interactions with courtesy, efficiency, and professionalism.

• Respond to customer inquiries utilizing the knowledge base and training provided.

• Promote and enhance sales of relevant products and services.

• Actively listen to customers, comprehend their needs, and address any issues they may have.

• Investigate systems for missing data and collaborate with other departments as necessary.

• Execute account management duties using the company's systems and technology.

• Accurately document and process customer orders.

• Adhere to required scripts, policies, and procedures.

• Safeguard confidential and personal information.

• Elevate issues to the appropriate staff and management when needed.

• Participate in meetings and training sessions, and review new training materials.

• Keep up-to-date with programs, systems, and procedural changes.

• Comply with attendance and work schedule expectations.

• Provide support to hundreds of customers nationwide each week, all while delivering an exceptional customer experience.

⛳️ Requirements

• Must be at least 18 years old.

• High school diploma or equivalent qualification.

• Outstanding organizational, written, and verbal communication skills.

• Capability to type over 20 words per minute with accuracy.

• Basic familiarity with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

• Fundamental understanding of the Windows operating system.

• Dependable attendance and punctuality are essential.

• Ability to assess, troubleshoot, and follow up on customer issues effectively.

• Skill in conflict resolution, problem-solving, and negotiation.

• Strong customer-service orientation.

• Competence in multitasking, maintaining focus, and self-management.

• Strong team player with a customer-centric approach.

• Ability to succeed in a fast-paced and dynamic environment.

• Excellent interpersonal and relationship-building abilities.

• Must be authorized to work in the country where the position is based.

• Willingness to undergo a Level II background/security investigation including fingerprinting.

• Willingness to participate in drug screening.

• Preferred, but not mandatory: one year of experience in customer service, technical support, inside sales, back-office, chat, or administrative assistance in a contact center setting.

• Preferred: experience in state or federal work.

🏝️ Benefits

• Paid time off and paid holidays.

• Daily, weekly, and monthly contests offering cash bonuses and prizes.

• Comprehensive medical, dental, and vision insurance for full-time employees after 60 days.

• MEC medical plans available for all employees after 30 days.

• Retirement savings plans, where applicable.

• Short-term disability coverage.

• Life insurance options available.

• Accident and critical illness insurance.

• Opportunities for career advancement and internal promotions.

• Paid training provided.

• Collaborative and team-oriented work environment.

• Casual dress code.