Inbound Sales Representative

This is a fully remote position, open to applicants in Romania, +4 more countries.

📋 Description

• Promptly respond to incoming leads via phone, CRM, and follow-up messages.

• Engage with homeowners and property contacts with confidence, empathy, and professionalism.

• Assess inquiries by collecting precise information regarding damage, property details, urgency, insurance status, and subsequent steps.

• Follow up until leads are either scheduled, disqualified, or finalized.

• Ensure clear and comprehensive CRM notes are maintained for the operations team.

• Take ownership of assigned leads from initial interaction through qualification, follow-up, and closure.

• Keep accurate records in GoHighLevel, including Result, Issue, Next Step, Follow-Up, pipeline stage, lead status, and next-action date.

• Adhere to the approved Sales Playbook, pricing and estimate guidelines, communication templates, and CRM standards.

• Contribute to enhancing the lead-response process as the company expands.

⛳️ Requirements

• A minimum of 2 years’ experience in inbound sales, lead qualification, BDR, customer service sales, or a comparable phone-based role.

• Proficient spoken English at a C1 level or higher, with a clear and natural communication style intended for UK customers.

• Capability to quickly establish trust, ask pertinent questions, and maintain composure in stressful situations.

• Strong discipline in follow-up procedures.

• Familiarity with using a CRM system.

• Availability during agreed UK working hours, including scheduled weekend coverage within UK business hours.

• Experience in the UK market or in UK customer service is preferred, though not mandatory.

🏝️ Benefits

• A 2% commission following the one-month probation period, in addition to the base salary.