Inbound Contacts Representative

This is a fully remote position, open to applicants in Arizona, +6 more states.

📋 Description

• Handle incoming inquiries via telephone, digital platforms, or written communication.

• Execute fundamental administrative, clerical, operational, customer support, and computational duties.

• Address customer requirements, including intricate benefit inquiries.

• Resolve customer challenges and provide education to members.

• Document specifics of inquiries, comments, complaints, transactions, and interactions.

• Take appropriate actions based on recorded customer interactions.

• Elevate unresolved and outstanding customer complaints.

• Operate within established parameters, quality benchmarks, priorities, timelines, policies, and guidelines under close supervision.

⛳️ Requirements

• A minimum of 2 years of experience in customer service.

• Reside in one of the following states: Florida, Indiana, Ohio, Tennessee, Arizona, Missouri, North Carolina, or New Mexico.

• Demonstrated strong customer service orientation.

• Exceptional attention to detail.

• Proficient typing and computer navigation skills.

• Capability to manage multiple or competing priorities effectively.

• Ability to utilize various computer applications concurrently.

• Strong verbal and listening communication skills.

• Commitment to enhancing the consumer experience through continuous improvement.

• Minimum home internet speed of 25 Mbps for downloads and 10 Mbps for uploads.

• Ability to work from a designated area free from ongoing interruptions to safeguard member PHI/HIPAA information.

🏝️ Benefits

• Incentive bonus plan based on individual and/or company performance.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• 401(k) retirement savings plan.

• Paid time off.

• Company-recognized holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability insurance.

• Long-term disability insurance.

• Life insurance coverage.

• Personal wellness support services.

• Smart healthcare decision-making support.

• Occasional travel to Humana offices for training or meetings may be required.