Inbound Contact Representative

This is a fully remote position, open to applicants in Arizona, +6 more states.

📋 Description

• Respond to inquiries received via telephone, digital channels, or written communication.

• Execute fundamental administrative, clerical, operational, customer support, and computational duties.

• Address customer concerns, including intricate benefit inquiries.

• Resolve customer problems and provide education to members.

• Document details of inquiries, comments, complaints, transactions, and interactions.

• Take appropriate actions based on the documented interactions.

• Elevate unresolved and pending customer complaints.

• Operate within established parameters, quality standards, priorities, timelines, policies, practices, and guidelines.

• Work under close supervision.

⛳️ Requirements

• A minimum of 2 years of experience in customer service.

• Reside in Florida, Indiana, Ohio, Tennessee, Arizona, Missouri, North Carolina, or New Mexico.

• Strong orientation towards customer service.

• Excellent attention to detail.

• Proficient typing and computer navigation skills.

• Ability to handle multiple competing priorities while using various computer applications simultaneously.

• Effective verbal and listening communication abilities.

• Enthusiasm for enhancing consumer experiences continuously.

• High-speed DSL or cable modem required for home office setup.

• Minimum internet speed of 25 Mbps download and 10 Mbps upload is necessary.

• Satellite and wireless internet services are not permitted.

• A dedicated workspace free from ongoing interruptions to safeguard member PHI/HIPAA information.

• Flexibility to work any shift from Monday to Saturday, between 8 AM and 11 PM EST.

• An Associate's or Bachelor's Degree is preferred.

• Prior experience in an inbound call center or a related customer service role is preferred.

• Experience in the healthcare sector is preferred.

• Fluency in Spanish is preferred.

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance.

• Medical, dental, and vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.

• Support for personal wellness and healthcare decision-making.

• Occasional travel to Humana offices for training or meetings.