Inbound Contact Centre Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Answer and manage incoming customer calls

• Assist customers with inquiries, complaints, and service requests

• Deliver clear and accurate information regarding products and services

• Record all customer interactions in the system

• Adhere to company protocols and escalate issues when required

• Use a computer, telephone headset, and various office equipment

• Remain seated or standing for extended periods while handling computer and telephone tasks

• Occasionally move around the office, reach, lift or lower objects, and handle or exert force up to 40 pounds

⛳️ Requirements

• Must be at least 18 years of age

• High school diploma or equivalent is mandatory

• Previous experience in outbound sales or call centers is preferred

• Exceptional verbal communication and listening abilities

• Capability to work independently and manage time efficiently

• Dependable internet connection and a quiet home office environment

• Must have authorization to work in the country where the position is offered

• Completion of a full application, including screening questions and a brief pre-employment assessment, is required

• Willingness to undergo a Level II background and/or security check involving fingerprinting

• Must consent to drug screening; this requirement does not apply in Canada

🏝️ Benefits

• Paid time off and holidays

• Supplemental health insurance through Blue Cross for full-time staff

• Options for life insurance

• Accident and critical illness insurance available

• Opportunities for internal promotions and career growth

• Paid training provided

• Collaborative and team-oriented work atmosphere

• Casual dress code