Inbound Contact Centre Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Answer and address incoming customer calls

• Provide assistance with questions, complaints, and service requests

• Deliver clear and precise information regarding products and services

• Document all customer interactions in the system

• Adhere to company protocols and escalate issues when necessary

• Utilize a computer, telephone headset, and other office equipment

• Remain seated or standing for extended periods while conducting computer- and telephone-related tasks

• Occasionally navigate the office and lift or exert force up to 40 pounds

⛳️ Requirements

• Must be at least 18 years of age

• High school diploma or equivalent is required

• Prior outbound sales or call center experience is preferred

• Strong verbal communication and listening skills

• Ability to work independently and manage time efficiently

• Dependable internet connection

• Quiet home office environment

• Must complete a comprehensive application, including screening questions and a brief pre-employment assessment

• Must be legally authorized to work in the country where the position is located

• Must agree to undergo a Level II background and/or security check with fingerprinting

• Must consent to drug screening; this does not apply in Canada

🏝️ Benefits

• Paid time off and holidays

• Supplemental health coverage through Blue Cross for eligible full-time employees

• Options for life insurance

• Accident and critical illness insurance

• Opportunities for internal promotions and career advancement

• Paid training programs

• Collaborative and team-oriented work environment

• Casual dress code