Inbound Contact Centre Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Answer and address incoming customer calls

• Assist customers with inquiries, complaints, and service requests

• Deliver clear and precise information regarding products and services

• Record all customer interactions in the system

• Adhere to company protocols and escalate issues when required

• Offer prompt and compassionate customer support

⛳️ Requirements

• Must be at least 18 years of age

• High school diploma or equivalent is mandatory

• Prior experience in outbound sales or a call center is preferred

• Exceptional verbal communication and listening abilities

• Capacity to work independently and manage time efficiently

• Dependable internet connection and a quiet home office environment

• Must have authorization to work in the country where the position is located

• Willingness to undergo a Level II background and/or security investigation with fingerprinting

• Prepared to submit to drug screening; exceptions apply for Canada

• Completion of a full application, screening questions, and a brief pre-employment assessment is required

🏝️ Benefits

• Paid time off and holidays

• Supplemental health coverage via Blue Cross for eligible full-time employees

• Life insurance options available

• Accident and critical illness insurance

• Opportunities for internal promotion and career growth

• Paid training provided

• Collaborative team-oriented work environment

• Casual dress policy