Inbound Contact Centre Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Answer and manage incoming customer calls

• Assist with questions, concerns, and service requests

• Deliver clear and precise information regarding products and services

• Record all customer interactions in the system

• Adhere to company procedures and escalate issues as required

• Utilize a computer, telephone headset, and other office equipment

• Remain seated or standing for extended periods while handling computer and telephone tasks

• Occasionally lift or move objects weighing up to 40 pounds

⛳️ Requirements

• Must be at least 18 years of age

• High school diploma or equivalent is required

• Prior experience in outbound sales or call center roles is preferred

• Exceptional verbal communication and listening abilities

• Capable of working independently and effectively managing time

• Must have a reliable internet connection and a quiet home office environment

• Must be authorized to work in the country where the position is located

• Willingness to undergo a Level II background and/or security investigation, including fingerprinting

• Must be open to drug screening; this does not apply in Canada

• Completion of a full application, including screening questions and a brief pre-employment assessment, is required

🏝️ Benefits

• Paid time off and holidays

• Supplemental health insurance through Blue Cross for eligible full-time employees

• Options for life insurance

• Coverage for accident and critical illness insurance

• Opportunities for career advancement and internal promotions

• Paid training programs

• Collaborative team-oriented work atmosphere

• Casual dress code