Inbound Contact Centre Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Answer and manage incoming customer calls

• Assist customers with inquiries, complaints, and service requests

• Deliver clear and precise information regarding products and services

• Document all customer interactions in the system

• Adhere to company procedures and escalate issues when required

• Offer prompt and compassionate customer support

• Utilize a computer, telephone headset, and additional office equipment

• Maintain a sitting or standing position for extended periods while handling computer and telephone tasks

• Occasionally navigate the office environment, reach, lift or lower objects, and exert force up to 40 pounds

⛳️ Requirements

• Must be at least 18 years of age

• High school diploma or equivalent is mandatory

• Prior experience in outbound sales or call center settings is preferred

• Outstanding verbal communication and active listening abilities

• Capability to work independently and effectively manage time

• Dependable internet connection and a quiet home office environment

• Completion of all screening questions and a brief pre-employment assessment is required

• Must be authorized to work in the country where the position is located

• Willingness to undergo a Level II background and/or security investigation, including fingerprinting

• Agreement to participate in drug screening; this does not apply in Canada

🏝️ Benefits

• Paid time off and recognized holidays

• Supplemental health insurance through Blue Cross for full-time staff

• Options for life insurance

• Coverage for accidents and critical illnesses

• Opportunities for internal promotions and career growth

• Compensation for training

• Collaborative work atmosphere

• Casual dress policy

• Reasonable accommodations for qualified candidates or employees with disabilities