In-Store Representative, Chicago Metro

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee the performance of ecoATM kiosks within a designated area of retail partner locations.

• Conduct routine and on-demand visits to stores to ensure kiosks are properly placed, clean, and fully functional; maintain daily records of visits, identified issues, and resolutions.

• Optimize kiosk uptime by executing test transactions, performing preventative maintenance and technical repairs, replacing parts, troubleshooting problems, and alerting internal teams of deficiencies.

• Assess the effectiveness of kiosk placement and collaborate with store management to secure optimal positioning and address temporary challenges.

• Carry out kiosk installations, relocations, and removals at retail partner sites.

• Develop and sustain relationships with store and location management through training, awareness initiatives, and proactive problem-solving.

• Act as the primary point of contact at new locations, introducing ecoATM and highlighting the benefits of hosting kiosks.

• Communicate placement challenges, concerns, and suggestions to key account management and ISR leadership.

• Engage with and assist ecoATM customers directly at kiosks; report customer issues and queries to internal teams.

• Represent the voice of the customer by sharing insights about customer experiences with internal teams.

• Participate in customer engagement events.

• Plan and organize store visits using reporting tools and established protocols.

• Maintain awareness of site and driving safety and report any concerns to management.

• Take on additional responsibilities and projects as assigned by leadership.

⛳️ Requirements

• Must reside in the Chicago, IL area.

• High School Diploma or equivalent is required.

• A minimum of 4 years of experience in customer-facing sales or customer service is required.

• Practical experience with tools and troubleshooting mechanical issues.

• Self-motivated and dependable, possessing strong communication, time management, and organizational skills; capable of working independently with minimal supervision.

• Exceptional customer service skills with the ability to communicate effectively with customers, store management, technical support, and company leadership.

• Strong problem-solving and troubleshooting skills.

• Basic to intermediate knowledge of computers and consumer electronics, including familiarity with technical terminology and software systems.

• Proficient in Microsoft Office Suite (Excel, Outlook, Word, Teams, PowerPoint).

• Must own a smartphone.

• Valid driver's license (Real ID compliant), a clean 3-year driving record, and a properly insured, registered, and reliable personal vehicle are required.

• Must be able to accommodate up to 50 cubic feet (4ft × 4ft × 3ft) of company property and supplies in your vehicle and home.

• Must be capable of lifting parts and equipment weighing up to 50 lbs.

• Must pass criminal background and motor vehicle record checks; subject to ongoing MVR monitoring.

• Must sign and adhere to the Company Driver Safety and Reporting Policy.

• Typically requires 40 hours/week with limited overtime.

• Occasional evenings and weekends may be necessary for special projects or customer engagement events.

• Daily local travel by car to stores within your home market/region.

• Occasional overnight travel by car or plane (≤25%).

🏝️ Benefits

• Short-term and long-term incentives based on individual and company performance.

• Equal Employment Opportunity employer.

• Reasonable accommodations available upon request.