In House Sales Representative

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Engage with inbound homeowners through phone, chat, email, and scheduled follow-up communications.

• Take full ownership of the entire sales cycle for standard and moderately complex system configurations.

• Perform structured, needs-based discovery to grasp customers’ concerns regarding water quality.

• Simplify water test results and technical information into easily understandable terms.

• Inform customers about SpringWell products and suggest configurations that match their needs, budget, and installation criteria.

• Move opportunities through established sales stages towards closure.

• Address common objections related to pricing, installation, and product differentiation.

• Provide a professional, trust-building customer experience.

• Keep precise CRM records, including call notes, follow-ups, and pipeline activities.

• Develop knowledge of products concerning system capabilities, installation factors, and competitive options.

• Escalate complex technical scenarios and enhance the ability to resolve them independently.

• Achieve or surpass revenue and productivity goals while upholding conversion quality and follow-up consistency.

• Spot upsell and cross-sell opportunities within approved product configurations.

• Communicate recurring customer inquiries, objections, and water concerns with teammates, marketing, and product teams.

⛳️ Requirements

• Minimum of 2 years of inside sales experience with a proven track record of success.

• Demonstrated ability to independently handle a complete sales cycle from qualification to closure.

• Strong skills in needs-based discovery and managing objections.

• Experience in selling higher-consideration or consultative products rather than purely transactional items.

• Capability to manage a high volume of inbound leads while maintaining conversion discipline.

• Proficiency in using CRM systems for pipeline management, follow-ups, and forecasting.

• Preferred: Experience in selling water treatment, home services, or other technical home-improvement systems (e.g., HVAC or solar).

• Preferred: In-depth understanding of residential water quality issues and installation needs.

🏝️ Benefits

• Commissions commence immediately and are tied to overall business performance rather than individual quotas.

• Annual bonus plan based on both company and individual performance or a role-specific sales incentive plan.

• Comprehensive and competitive health insurance plans.

• Industry-leading 401(k) program with company contributions.

• Discounts on products.

• Flexible time-off benefits.

• Adoption support benefits.

• Employee Resource Groups (ERGs) to promote a sense of belonging.

• Reasonable accommodations available for individuals with disabilities.