Import Specialist

This is a fully remote position, open to applicants in Vermont.

📋 Description

• Act as the customer service representative between the organization and its clients.

• Address billing inquiries, track shipments, and resolve other customer-related issues.

• Foster strong relationships with customers.

• Manage Customs and PGA entries for the importation of goods into the United States.

• Create files and log notes, data, and document requests in corporate databases.

• Examine commercial invoices and documents for compliance with regulatory and carrier standards.

• Convert and validate shipment weight, volume, and foreign currency values.

• Solicit information and documents from team members, suppliers, service providers, and U.S. governmental bodies.

• Liaise with various offices, departments, and teams concerning customs brokerage matters.

• Ensure adherence to regulations set by U.S. Government agencies.

• Organize shipping logistics with forwarders, steamship companies, airlines, agents, customers, carriers, and vendors.

• Oversee shipments from airlines, ocean piers, and CFS to final customer or consignee locations.

• Coordinate pickups and manage invoice documentation.

• Stay informed on regulations, laws, guidelines, and company protocols.

• Serve as a resource for both internal and external clients.

• Manage accounting functions effectively.

• Respond quickly and professionally to emails and phone calls.

• Suggest improvements for processes and operations within the department or organization.

• Execute other designated responsibilities.

⛳️ Requirements

• High school diploma or GED.

• Proficient in Microsoft 365.

• Availability from Monday to Friday, 8:00 AM to 5:00 PM Eastern Standard Time.

• Willingness to participate in an on-call rotation, with one weekend day of responsibility approximately every few weeks.

• Capability to process Customs and PGA entries for the clearance of goods into the United States.

• Familiarity with client submission requirements and clearance processes for specific commodities.

• Knowledge of U.S. Government regulatory agencies including FDA, EPA, and USFWS.

• Proficient in managing accounting processes both accurately and in a timely manner.

• Ability to handle confidential information appropriately.

• Capacity to work independently, multitask, prioritize tasks, and meet deadlines.

• Strong analytical, customer service, interpersonal, motivational, problem-solving, and workplace standards skills.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance options.

• Optional health and wellness benefits.

• Generous paid time off policy.

• Paid holidays.

• Flexible work environment that promotes work-life balance.