Implementation & Training Specialist

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Conduct weekly pre-launch meetings for upcoming installations.

• Create and document each store's readiness strategy prior to launch.

• Oversee installations at customer dealerships.

• Provide role-specific training utilizing Vehlo’s established training modules.

• Promote user adoption by ensuring clarity in workflow responsibilities and role best practices.

• Address post-launch training requirements via phone, text, and webcast within service-level expectations.

• Complete a documented, smooth transition to the Customer Experience team.

• Maintain proficiency in Vehlo's training curriculum and stay updated with product changes.

• Relay customer feedback to enhance training modules.

• Travel to dealerships as necessary, which may include overnight stays and some weekend travel.

⛳️ Requirements

• 3–5 years of experience in software implementation and user training, preferably in a dealership or automotive environment.

• Proficient understanding of dealership fixed operations (service, parts, and the repair order process).

• Familiarity with prominent dealer management systems (DMS) such as CDK, Reynolds & Reynolds, or Dealertrack.

• Confidence in teaching adults both in-person and virtually.

• Ability to present professionally to customers at all levels, from service advisors to dealership executives.

• Excellent organizational skills and follow-through, with the capacity to manage multiple installations and timelines simultaneously.

• Comfort with computers, tablets, and cloud-based applications.

• Capability to work independently while traveling and collaboratively with internal teams.

• Valid driver's license.

• Willingness to travel as necessary, including by air, car, or public transport.

• Preferred: Direct experience in a dealership service department or with a DMS-integrated product.

• Preferred: Experience in delivering standardized training programs or utilizing a learning or ticketing platform.

• Preferred: Background in a rapidly growing or evolving environment where processes are still being developed.

• Employment may be contingent upon a background check.

🏝️ Benefits

• Medical, dental, vision, and life insurance.

• 401(k) plan with company matching.

• Paid time off and holidays.