Director, Organizational Change Management

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Act as the lead for adoption and change management on extensive employee productivity projects.

• Assess current and future capabilities and their applications.

• Identify necessary behavioral changes and education for effective transitions.

• Collaborate on communication and marketing strategies to enhance employee adoption.

• Plan and execute innovative campaigns to inspire employee participation.

• Implement a structured change management methodology and associated activities.

• Perform readiness and resistance evaluations using surveys, interviews, focus groups, and various other methods.

• Analyze and summarize assessment results for project management and steering committees.

• Determine the scope of project changes and the users impacted.

• Conduct audience analyses and change impact evaluations.

• Ensure alignment of changes with departmental objectives and daily operations.

• Identify areas of resistance and formulate mitigation strategies.

• Develop change management plans, strategies, and timelines.

• Coordinate communications and ensure messaging is aligned with Corporate Marketing.

• Oversee training strategies, including training and mentoring initiatives.

• Contribute to and review knowledge base articles, user manuals, and outage notifications.

• Analyze support tickets and feedback to pinpoint end-user challenges.

• Leverage or establish Change Champion groups and collect success stories.

• Create and maintain measurement systems to track adoption, utilization, and user proficiency.

• Report on the effectiveness of Organizational Change Management (OCM) and user satisfaction.

• Provide recommendations for sustaining ongoing service offerings.

⛳️ Requirements

• Bachelor’s degree in Project Management, Change Management, or a related discipline.

• 12-15 years of relevant experience.

• Over 5 years of management experience.

• Exceptional attention to detail and ability to juggle multiple competing priorities.

• Capability to read group dynamics and adapt facilitation style accordingly.

• Preferred certifications include PMP, CAPM, PMI-ACP, CIPM, or CISA.

• Familiarity with Agile Methodology.

• Understanding of Financial Management.

• Knowledge of Lean Principles.

• Proficient in Project Management Tools.

• Experienced in Project Scope Development.

• Skills in Business Planning.

• Expertise in Business Portfolio Management.

• Understanding of the Software Design Lifecycle.

• Background in Software Project Management.

• Capable of Strategy Implementation.

• Strong effective communication skills.

• Excellent interpersonal skills.

• High level of attention to detail.

🏝️ Benefits

• Paid time off for company holidays, vacation, sick leave, and personal days.

• Paid parental leave.

• Access to mental health services.

• Bonuses available for full-time positions.

• Comprehensive benefits package promoting physical, financial, and emotional well-being.

• Reasonable accommodations for individuals with disabilities.