Implementation Specialist – Professional Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide exceptional training for all Censis applications to facility staff and management both in-person and virtually.

• Utilize customer data and perform technical hardware testing prior to training sessions.

• Acquire a comprehensive understanding of the Censis SaaS product suite, which includes CensiTrac, LoanerLink, ScopeTrac, and CensiTrac Analytics Modules.

• Formulate implementation strategies while identifying and assessing installation challenges.

• Educate clients on the full range of features and advantages of Censis products.

• Conduct demonstrations and training sessions at client locations and online.

• Complete training checklists, daily logs, and implementation documentation.

• Engage in software upgrade training as required.

• Detect installation issues, software bugs, and necessary software adjustments for Product Development.

• Assist in the installation and removal of hardware during operational readiness validations.

• Ensure client satisfaction throughout the implementation training process.

• Participate in essential project tasks and provide support to internal departments.

• Maintain expertise in hardware installation and troubleshooting for PCs, printers, label printers, scanners, and PDAs.

• Actively learn about new features of Censis products.

• Create container definitions with meticulous attention to detail.

• Employ electrochemical and laser marking technologies to mark, identify, and commission instruments.

• Prepare customer count sheet data for upload using Adobe, Word, and Excel.

• Conduct annual performance evaluations and set performance and developmental objectives.

• Work towards CCSVP certification if not already certified as a sterile processing professional.

⛳️ Requirements

• Outstanding presentation and communication abilities.

• Comfortable and proficient with computer systems.

• Highly organized and detail-oriented.

• Self-driven and motivated individual.

• Proficient in Microsoft Office Applications.

• Certification in Sterile Processing is preferred.

• Experience in implementing systems within healthcare settings is preferred.

• 1-2 years of experience in Sterile Processing or healthcare with familiarity in Surgical instruments nomenclature is preferred.

• Familiarity with Salesforce and/or other project management software is preferred.

• Bachelor’s degree in Business, Information Systems, or equivalent experience.

• Capability to physically lift up to 25 lbs.

• Openness to work weekend or overnight shifts as necessary.

• Willingness to travel up to 75% of the time.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Competitive salary and benefits package.

• Opportunity for professional growth and advancement.