Implementation Specialist – I&S

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee the implementation activities for designated projects and initiatives.

• Create and maintain implementation strategies, key milestones, action logs, and project documentation.

• Monitor deliverables and engage with stakeholders to guarantee the timely completion of assigned responsibilities.

• Assist in project launches, transitions, pilot programs, and operational rollouts.

• Act as a primary resource and subject matter expert for the Rural Health Transformation initiative.

• Organize project activities, stakeholder meetings, workgroups, and implementation workflows.

• Monitor project outcomes, deliverables, and reporting obligations.

• Foster collaboration with community partners, providers, state agencies, and internal departments.

• Relay feedback and provide continuous coaching and mentoring to team members.

• Manage communications among project teams, subject matter experts, providers, and external partners.

• Prepare materials for meetings, status reports, presentations, and implementation documentation.

• Lead meetings and document action items, decisions, and follow-up tasks.

• Organize readiness activities including training schedules, communication strategies, workflow development, and implementation checklists.

• Aid operational teams in adapting to new processes, services, programs, and system changes.

• Document and track lessons learned and implementation results.

• Maintain project schedules, action logs, risk assessments, and implementation dashboards.

• Monitor progress towards milestones and escalate issues, barriers, or risks to project leadership.

• Assist with data collection, reporting, and performance monitoring efforts.

• Sustain collaborative relationships across departments and stakeholders.

• Support special projects and additional tasks as assigned related to implementation and organizational priorities.

⛳️ Requirements

• Bachelor’s degree from an accredited institution in public health, healthcare administration, business administration, human services, organizational development, information systems, project management, or a related discipline.

• Three (3) years of experience in coordinating, implementing, or leading projects, programs, operational initiatives, or organizational improvement efforts.

• Experience in project coordination and implementation activities.

• Leading workgroups, meetings, or project streams.

• Managing project timelines, action plans, or deliverables.

• Effective stakeholder communication and coordination.

• Proficiency in Microsoft Office applications such as Word, Excel, and PowerPoint.

• Capability to lead project workstreams and implementation efforts.

• Strong organizational and follow-up abilities.

• Outstanding written and verbal communication skills.

• Skills in stakeholder engagement and facilitation.

• Ability to manage multiple priorities at once.

• Experience with project management software and reporting tools.

• Familiarity with healthcare, Medicaid, behavioral health, or rural health systems.

• Understanding of change management and operational readiness principles.

• The selected candidate must reside in North Carolina.

• Preferred: Experience in implementing healthcare, behavioral health, Medicaid, public health, or rural health programs.

• Preferred: Experience in supporting cross-functional initiatives involving various stakeholders.

• Preferred: Experience using Smartsheet, Microsoft Project, or similar project management tools.

• Preferred: Experience collaborating with providers, community-based organizations, or healthcare delivery systems.

• Preferred: Project management certification.

🏝️ Benefits

• Medical, Dental, Vision, Life, Long Term Disability coverage.

• Generous retirement savings plan.

• Flexible work schedules, including hybrid/remote options.

• Paid time off, including vacation, sick leave, holidays, and management leave.

• Dress flexibility.