Implementation Specialist – I&S

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Assist in the planning, coordination, and execution of strategic initiatives within the Innovation and Strategy Division.

• Facilitate the Rural Health Transformation Project through stakeholder engagement, implementation planning, operational readiness activities, project monitoring, and execution support.

• Oversee assigned implementation efforts and project workstreams.

• Manage implementation activities for designated projects and initiatives.

• Create and maintain implementation plans, milestones, action logs, and project documentation.

• Monitor deliverables and engage with stakeholders to ensure timely completion.

• Aid in project launches, transitions, pilot programs, and operational deployments.

• Act as a key resource and subject matter expert for the Rural Health Transformation initiative.

• Organize project activities, stakeholder meetings, workgroups, and implementation workstreams.

• Track project outcomes, deliverables, and reporting requirements.

• Foster collaboration with community partners, providers, state agencies, and internal departments.

• Offer feedback, coaching, and mentoring to staff while promoting a learning environment.

• Enhance cross-team collaboration and partnership.

• Manage communications among project teams, subject matter experts, providers, and external partners.

• Prepare meeting materials, status updates, presentations, and implementation reports.

• Facilitate meetings and document action items, decisions, and follow-up tasks.

• Organize readiness activities including training schedules, communication plans, workflow development, and implementation checklists.

• Assist operational teams with new processes, services, programs, and system changes.

• Document and track lessons learned and implementation outcomes.

• Maintain project schedules, action logs, risk trackers, and implementation dashboards.

• Monitor milestone progress and escalate issues, barriers, or risks to project leadership.

• Support data collection, reporting, and performance monitoring.

• Cultivate collaborative relationships across departments and stakeholders.

• Assist with special projects and other implementation-related tasks as assigned.

⛳️ Requirements

• Bachelor’s degree from an accredited college or university in public health, healthcare administration, business administration, human services, organizational development, information systems, project management, or a related field.

• A minimum of three (3) years of experience in coordinating, implementing, or leading projects, programs, operational initiatives, or organizational improvement efforts.

• Experience in project coordination and implementation activities.

• Proven ability in leading workgroups, meetings, or project workstreams.

• Skilled in managing project schedules, action plans, or deliverables.

• Proficient in stakeholder communication and coordination.

• Strong knowledge of Microsoft Office Word, Excel, and PowerPoint.

• Capability to lead project workstreams and implementation activities.

• Excellent organizational and follow-up abilities.

• Outstanding written and verbal communication skills.

• Proficient in stakeholder engagement and facilitation.

• Ability to juggle multiple priorities at once.

• Experience with project management software and reporting tools.

• Knowledge of healthcare, Medicaid, behavioral health, or rural health systems.

• Understanding of change management and operational readiness principles.

• Must be a resident of North Carolina.

• Project management certification is preferred.

🏝️ Benefits

• Medical, Dental, Vision, Life, and Long Term Disability coverage.

• Generous retirement savings plan.

• Flexible work schedules, including hybrid and remote options.

• Paid time off, including vacation, sick leave, holidays, and management leave.

• Dress flexibility.