Clinical Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the onboarding process for new sites and clinicians in both federal and commercial healthcare settings.

• Conduct live virtual training sessions tailored for clinicians across various specialties.

• Share platform updates, training, and support during provider and leadership meetings.

• Lead virtual office hours and regular Q&A sessions.

• Provide one-on-one coaching for new users during their initial activation phase.

• Deliver train-the-trainer sessions for Site Points of Contact (POCs) and Clinical Champions.

• Monitor training attendance, completion rates, participant satisfaction, and time-to-activation metrics.

• Create and update clinical training curricula, job aids, and educational materials.

• Design resources for self-paced and asynchronous learning.

• Develop communications regarding feature and product updates.

• Identify, recruit, and nurture Clinical Champions.

• Establish and facilitate a community of practice for Clinical Champions.

• Formulate and implement strategies for the deployment and scaling of new sites.

• Diagnose and address service recovery issues related to initial adoption challenges and negative first experiences.

• Conduct workflow evaluations and devise implementation plans tailored to individual sites.

• Recognize recurring implementation trends and document them in the implementation playbook.

• Acquire a thorough understanding of AI note generation, prompts, templates, and model limitations.

• Analyze clinician-reported concerns and errors, performing root cause analysis as needed.

• Recommend and implement prompt adjustments based on clinical judgment, safety, and quality standards.

• Promptly escalate patient safety concerns in accordance with established protocols.

• Collaborate on the Clinical Quality Scoring Rubric and findings from documentation audits.

• Partner with the Technical Product Manager and on-call engineers to address live customer-facing issues.

• Convert clinician feedback into actionable product issues and advocate for their prioritization.

• Contribute insights into product and feature discussions based on frontline experiences.

• Report directly to the Director of Customer Delivery while collaborating with Customer Delivery, Engineering, Implementation, Customer Support, Site POCs, and Clinical Champions.

⛳️ Requirements

• Valid clinical license (RN, NP, PA, PharmD, or similar).

• Over 5 years of hands-on patient care experience.

• Familiarity with clinical documentation standards, EHR workflows, and medical decision-making across specialties.

• Ability to work comfortably in both federal (VA) and commercial healthcare environments, or a plausible plan to become proficient.

• Knowledge of HIPAA regulations, medical-legal documentation standards, and quality requirements.

• Experience with implementation science frameworks (RE-AIM, CFIR) or equivalent structured methodologies.

• Proficiency in conducting root cause analysis using methods such as 5 Whys, fishbone diagrams, or similar techniques.

• Direct or related experience with AI/NLP prompt design, prompt assessment, or clinical documentation improvement technologies.

• Comfort with product analytics and dashboard utilization.

• At least 3 years of experience in developing and delivering clinical education or healthcare IT training.

• Ability to construct curricula and evaluate impact beyond just satisfaction scores.

• Experience using virtual training platforms and presenting to groups ranging from 5 to 100+ participants.

• Proven adaptability in delivery across different specialties and audiences with varying technical skills.

• Outstanding verbal and written communication skills.

• Strong ability to collaborate across functions and advocate for clinical needs in technical discussions.

• Sound clinical and ethical judgment, especially under pressure regarding patient safety escalation.

• Entrepreneurial mindset with a comfort level for ambiguity.

• Highly preferred: Master's degree in Nursing, Health Administration, Public Health, Medical Education, Clinical Informatics, or a related discipline.

• Highly preferred: Experience with ambient AI, clinical documentation improvement, or speech recognition technologies.

• Highly preferred: Prior experience in a startup or fast-scaling environment.

• Highly preferred: Experience in VA clinical settings and commercial health systems.

• Highly preferred: Knowledge of Section 508 accessibility compliance.

• Availability during core business hours with flexibility across various time zones.

• Willingness to travel 20–30% to federal and commercial sites.

• Citizenship status and visa sponsorship details will be requested during the application process.

🏝️ Benefits

• Equity opportunities.

• Comprehensive benefits package.

• Opportunities for professional development.

• Flexible remote work arrangement.

• Travel opportunities to federal and commercial sites.