Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Install, upgrade, and migrate ImageX within customer Windows Server and virtual environments.

• Configure Connect, which includes Spaces, permissions, DICOM locations, AE titles, routing rules, and site-to-site network connections.

• Construct, map, and troubleshoot HL7 v2, FHIR, SMART on FHIR, and SSO integrations.

• Identify and resolve DICOM, HL7, and Windows infrastructure issues utilizing logs and diagnostic tools.

• Troubleshoot connectivity issues related to firewalls, ports, VPNs, certificates, DNS, proxies, antivirus/endpoint security, disk capacity, and Windows services.

• Collaborate with customer IT teams and third-party PACS, VNA, RIS, and EHR vendors to address cross-system challenges.

• Conduct technical kickoffs, status calls, working sessions, installations, and customer training.

• Create and implement test plans, monitor acceptance criteria, assist in user acceptance testing, and prepare implementations for production.

• Lead go-lives and cutovers, which may require early-morning, evening, or overnight windows, and provide hypercare support.

• Assist in migrations from existing image exchange platforms, including parallel operations and validation.

• Partner with Imaging Informatics on training and adoption for clinical end-users.

• Assess customer environments for security and connectivity needs while ensuring compliance with HIPAA and Medicom security practices.

• Keep precise project and customer records, including Salesforce details, implementation documentation, and engagement knowledge.

• Oversee a portfolio of 17–25 active customer projects and support 30–40 installations, kickoffs, connection calls, and training sessions each month.

⛳️ Requirements

• A minimum of 3 years of experience in healthcare IT with direct responsibility for PACS, VNA, RIS, EHR, or related imaging systems.

• At least 2 years of hands-on experience configuring and troubleshooting DICOM and HL7 v2 interfaces in a production environment.

• Capability to independently interpret HL7 messages and DICOM associations.

• Proficient understanding of imaging workflows across radiology, cardiology, and oncology.

• Strong troubleshooting abilities with Windows Server and network issues, including ports, firewalls, VPNs, certificates, DNS, and endpoint security.

• Capacity to manage over 15 concurrent customer engagements.

• Excellent communication skills for customer-facing interactions.

• Willingness to assist with scheduled early-morning and occasional evening or overnight cutover windows.

• Familiarity with HIPAA regulations and sound judgment when handling technical data or diagnostics that may involve protected health information.

• Preferred: experience with Mirth Connect / NextGen Connect.

• Preferred: familiarity with Epic integration, including Interconnect, Showroom Connection Hub, vendor services, or application provisioning.

• Preferred: experience in supporting VA or federal health systems, specifically VistA or multi-site VISN programs.

• Preferred: experience in migrating customers from competing image exchange platforms.

• Preferred: experience with Salesforce and/or TaskRay or another project delivery platform.

• Preferred: relevant certifications such as NextGen Certified Professional in Mirth Connect, ARRT, CIIP, or an AWS foundational certification.

🏝️ Benefits

• Remote work opportunity within the United States.

• No on-call rotation required.

• Equal employment opportunity for all candidates.

• Reasonable accommodations provided during the application process.