Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee discovery and configuration across various channels, inventory, shipping, and automation processes.

• Assist clients in cleaning and importing product and order data using CSV/XLSX formats.

• Diagnose integration problems and escalate them with precise, reproducible details.

• Ensure projects remain on schedule within Salesforce.

• Create documentation for clients to utilize post-launch.

• Provide insights from client patterns back to Product, Sales, Engineering, and the broader team.

• Conduct customer calls, status updates, and internal presentations.

• Train, coach, or empower customers and other users.

• Transform onboarding plans into operational systems for clients.

• Collaborate with distributed teams across different time zones and engage with customers.

⛳️ Requirements

• Candidates must reside in either the Eastern or Central US Time zones.

• Proven history of strong performance in a previous position.

• A minimum of 6–12 months in a customer-facing role is required.

• Preferred: familiarity with Linnworks or a comparable order/inventory management platform, or experience in e-commerce, SaaS, or a cloud application environment.

• Basic understanding of APIs and the interaction between systems to exchange data.

• Enthusiastic about exploring AI-assisted tools such as Claude and Fellow.

• Proficient in Salesforce, Asana, and standard Office applications.

• Experience in working with and manipulating data in CSV and Excel (XLSX) files.

• Ability to articulate complex systems to non-technical users and modify explanations as needed.

• Exceptional written and verbal communication skills in English.

• Confident and clear communicator in customer calls, status updates, and internal presentations.

• Strong organizational and time-management abilities.

• Capability to prioritize and switch between tasks under pressure.

• Decision-making and strategic thinking skills are essential.

• Proven ability to work efficiently as part of distributed teams across time zones and with clients.

• Experience in training, coaching, or empowering others is highly valued.

• Experience with an OMS, PIM, ERP, e-commerce marketplace/storefront, or fulfillment platform, or broader e-commerce sector experience is strongly preferred.

🏝️ Benefits

• 401(k) Plan with employer matching.

• Comprehensive medical, dental, and vision plans.

• Flexible spending, dependent care, and health savings accounts.

• Short-Term and Long-Term Disability coverage.

• Life Insurance and AD&D Insurance.

• Health and Wellness initiatives.

• Workplace flexibility options.

• 20 days of paid time off.

• 10 company holidays.

• 14 sick days.

• 2 volunteer days.

• Team Member Referral Program.

• Comprehensive product training provided on the job.

• Opportunities for training and development.

• Clearly defined paths for career advancement.

• Tools and training to develop expertise in your profession.